As the Sales Director for the Service and Maintenance Department at Helinick, I bring over many years of dedicated experience in the safety and security system integration industry. My role encompasses a diverse range of responsibilities that are crucial to the success and growth of our department.Key Responsibilities:Contract Negotiation: Expertly negotiate service and maintenance contracts, ensuring mutually beneficial terms and long-term partnerships.Quoting and System Solutions: Develop and deliver comprehensive quotes and tailored system solutions that meet our clients' unique safety and security needs.Client Relationship Management: Maintain and nurture strong relationships with clients, providing exceptional service and support to ensure their satisfaction and loyalty.Departmental Support: Assist department staff in their daily activities, offering guidance and support to enhance efficiency and performance.Sales and Operational Coordination: Coordinate various sales and operational activities, ensuring seamless execution and alignment with departmental goals.Strategic Planning: Contribute to strategic planning initiatives to drive growth, optimize processes, and achieve departmental objectives.Cross-functional Collaboration: Work closely with other departments to ensure integrated and comprehensive service delivery to clients.Market Analysis: Stay informed about industry trends, competitor activities, and market demands to identify opportunities for business expansion and improvement.Achievements:Successfully negotiated numerous high-value contracts, significantly increasing department revenue.Consistently delivered accurate and competitive quotes, leading to a high conversion rate of prospects to clients.Fostered long-term client relationships that resulted in repeat business and referrals.Implemented process improvements that enhanced departmental efficiency and client satisfaction.

- Software & hardware maintenance for IT equipment (Printer, Copier, FAX, PC, Laptop);- Maintaining contact with key customers of the company and finding the best and fast solutions to their problems and needs;- Develop computer networks;- IT Consultancy;- Customer service & relations;- Online and offline sales of electronic and IT products, like: LCD & Plasma TV, Home and professional monitors, PC, Laptop, Home Cinema, Computer parts, etc.- Billing & Primary accountancy;- INTRASTAT Declaration;- Inventory Management;- Online development;- Manage company websites;- Customer support;

Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.- Management and implementation of promotional campaigns;- Conception of promotional strategies with team members;- Maintaining contact with customers and collaborators / domestic and foreign suppliers;- Analyze contracts with potential partners / suppliers;- Managing campaigns for Newsletter, AdWords and Facebook Ads;- Billing & Primary accountancy;- Analysis and maintenance of the website;- Develop reports and statements from activities within the department;- Propose new ideas and concepts to senior;- Establish INTRASTAT declaration.

- Supervision and coordination of subordinate staff;- Establishing procedures and daily prioritizing for Technical Department;- Maintaining contact with other departments and sports betting agency heads;- Establish procurement department needs monthly Tech / IT;- Preparation of reports on the work done;- Searching for ways to streamline the activity department.

- Assist betting agencies through TeamViewer, regarding software problems;- IT Consultancy for the employees of the betting agencies;- Support services for defective equipment of betting agencies;- Maintenance of technical equipment and computer network at the company headquarters;- Highlighting the problems caused by sports betting and gambling software used by the company.