Microsoft 365 Global Technical Lead
Current- Global Technical Leads are the community connectors, fostering global collaboration and mentoring/coaching delivery roles to enhance business KPIs. They act as a technical escalation point, driving process.
- Foster Technical Collaboration: Bring together worldwide delivery communities for several technologies (Security, Compliance, Identity, Exchange Online) to enhance collaboration and improve business KPIs.
- Foster a Learning Culture and Enhance Employee Engagement: Promote collaboration and knowledge sharing across teams to foster a learning culture. Enhance employee engagement by organizing, participating in activities.
- Technical Escalation Point: Act as a global technical escalation point for multiple technologies (Security, Compliance, Identity, Exchange Online). Own executive escalations and unblock complex and critical customer.
- Process Improvement: Analyze top issue trends, provide insights to relevant stakeholders, and work together to systematically address recurring patterns. Leverage innovative approaches like prompt engineering to create.
- Service Delivery Enhancements: Identify and drive improvements in global processes, tools, service delivery, and solutions to enable effective troubleshooting and save costs.