Andrei M Altaras Email & Phone Number

Melbourne, Australia

Melbourne, Australia

Part of the pre opening team1st Australian Property in Melbourne

Melbourne, Australia

Manage day to day operations of this 107 rooms property

Manage day to day operations of this 79 room heritage retreatHSE committee member Acting Night Auditor/Manager

• Commissioner doubling up as team leader in the absence of the concierge. • Duties involved meet and greet arriving guest to our 415 rooms property• Delegate jobs to porter, organize meal breaks, and provide a safe working environment; other concierge duties such as flight confirmation, dinner/tour bookings etc…

• Oversaw the entire day to day operation of our 412 room property, • Managed the executive lounge• Implemented new front office SOPs’s• Assisted in managing and maximizing occupancy, revenue and average rate together with the revenue/reservations manager• Helped to conduct development and performance reviews, identifying key personnel for further development • Implemented and maintained training systems to ensure that associates had the necessary framework and skills to perform their job efficiently and effectively• Managed all aspects of the Starwood Preferred Guest (SPG) loyalty program • Acted as night auditor to ensure all folios and transactions for the day balanced• Carried out purchasing request for the department/managed stock of stationery

• Worked as porter in this 385 room property• Helped to make tour bookings, arrange limousine transportation, dinner/lunch reservations• Helped deliver luggage to arriving guest, park cars• Helped to balance valet sheet charges with actual guest charges

Worked in this 439 rooms property having similar responsibilities as a RDE during Sheraton Towers years (below)

• Supervised and trained new staff on the benefits and awards of the Starwood Preferred Guest loyalty program • Helped to resolve problems arising from guests' complaints, reservation and room assignment activitiesCashiering • Verified balance entries and records of financial transactions of various hotel departments during the day, ensuring it balanced during night audit• Posted charges such as room, food, and liquor. Handled cash, checks and credit card transactions from customers and employees. Concierge• Help obtain travel and hotel accommodation for guests, reconfirming and re-routing airline tickets. Provide customers with brochures and publications containing travel information, local customs, points of interest and special events occurring in various locations, and foreign country regulations, i.e. visa requirements.

Certificate Iii In Commercial Cooking, Cuisine

Le Diplôme de Cuisine Le Cordon Bleu (Cuisine Diploma), Full menus, inspired by trends from today’s top kitchens. Some recipes are.

Post Graduate Certificate In Business Administration, Business

Bachelor Of Hospitality Management, Management

Exchange Program, Practical Experience

• University Exchange Program aimed at gaining practical experience in different areas of hospitality management. • Awarded the RSA.