With extensive experience in hotel management and customer service, I excel at building connections and delivering results. I've held roles from Front Office Attendant to Front Office Supervisor, and eventually, Front Office Manager, where I empowered teams and improved operations.Key achievements:Contributed to Forbes Standards rating nominations in 2022 and 2023 at Crown Resorts.Increased guest satisfaction by collaborating with internal and external partners.Developed strategies for events and promotions, driving guest engagement.Led and developed staff, improving team performance and morale.Managed operations during the pandemic, ensuring safety and business continuity.Implemented the RMS Property Management System (PMS) at CitiClub, streamlining operations and improving efficiency.Received multiple awards for service and Employee of the Month at Crown Towers.Designed and delivered training programs that enhanced staff onboarding.I’m now pursuing an Associates degree in Information Technology at RMIT University, aiming to specialize in cloud computing. I plan to leverage my management experience and customer service skills to drive innovation and efficiency in a tech-driven environment.