Andreja Primc Email & Phone Number

Bulgaria

Prioritized and organized work assignment accounts to meet deadlines.Corresponded via email and telephone collecting on past due accounts, resolving disputes and questions, researching misapplied payments, errors in contracts, and other discrepancies.Provided excellent customer service to retain the loyalty of returning customers.Work proactively with other departments in identifying and resolving accounts receivable related issues.Managed daily office operations by organizing, planning and prioritizing work load, performing administrative activities and training and developing new staff.

Bulgaria

-Prepared and represent reports for clients. -Preparing working schedules.-Quality auditing and advising how to improve soft skills to a new associates. -Monitoring and reporting on standards and performance targets. -Arranging and chairing weekly team meetings, focusing on targets and achievements. -Praise team members and creates a positive working environment. -Providing prompt and accurate information on individual performance to seniors. Provided training to the new hires.-Prepared cheat sheets to help process faster and reduce the errors on quality piece. -Preparing daily workloads for staff and co-coordinating the daily allocation of work. -Motivating the team to achieve higher standards and targets. -Handling new client inquiries and acting as the face of the business.- Dealing with and resolving problems and issues which arise.

-Customer support services for Microsoft technical and sales support. -Sales consultant for Microsoft products in English, Slovenian and Croatian language. Telephone support for software (activation, upgrade, downgrade,..) technical support.