- Coordonner et gérer la bonne marche des opérations de la résidence avec un résultat des sondages pour la satisfaction de la clientèle de plus de 90%.- Assurer l'optimisation et le développement des six départements de la résidence (soins, maintenance, loisirs, location et service à la clientèle, administration et service alimentaire.- Développer un climat de milieu de vie harmonieux propice à l'épanouissement des résidents de plus de 300 portes.

Main achievements • Videotron Center opening with a customer satisfaction survey result over 90%.• Implementation of over 35 points of sale for concessions, 4 bars, 82 suits and salons and a catering service.• Set up of an organisational structure for the management of 800 employees.

Main achievements • Video lottery terminals optimization leading to exceeding target objectives.• Exceeding results by controlling and following-up on contractors (cleaning service, building management and catering) for internal and external customers.• Development of the management team’s skills by establishing an ongoing training program

Main achievements • Ski resort ticketing system’s reorganization and optimization (location and software).• Development of new summer products (Canine village, interpretation hiking trails, mountain bike, camping).• Management of IT activities.• Contract negotiations with service providers: food suppliers (better operations efficiency and costs control), catering (operations follow-up and contractor results), security, cleaning and transport services.• Development and implementation of the "Club de golf" restaurant.• Participation in renegotiating the collective agreements.• Responsible, together with RH personnel, of staffing my departments.• Representation on two resort related management boards.