Head Of Credit Collections - Analytics And Business Strategy
CurrentWorking in the debt collection and recovery management area, co-leading an agile and multidisciplinary team of professionals, reporting directly to CRO and periodically to the Executive Management Board, with the following main goals: • Business support to archive the technical developments and management of new processes to deal with the attribution of public and private moratoriums to the customers (individuals, families and companies) that needed help in the last pandemic COVID crisis, minimizing the medium- and long-term economic impacts for the bank, in a period of extreme pressure and very short deadlines;• redefine the bank strategy in terms of debt collections and NPL – Non Performing Loans management, to better accommodate and minimize the impact of the new ECB regulation: new definition of default, new guidelines on credit admission and monitoring, IFRS9 – Stagging & Capital provisions, management of NPL Portfolios and REOs - aging, etc.;• improvement of processes and tools used in the debt collections activities privileging the Digital vs Human approach and Collecting vs Restructuring the debt, moving to omnichannel and customer centric processes to manage the contactability with debtors or restructuration of the debt;• build an internal analytics team to measure and monitor the collecting and restructuring activities and define the key indicators to serve all the monitoring e reporting needs; • build tools and strategies that brings a forward looking view, anticipating the next financial scenarios (real and stressed) so that we can be able to respond adequately to the future needs, financial but also in terms of the different teams sizing, capacity and focus;