- Working on a variety of products and activities, such as websites, advertising, books, magazines, posters, product packaging, exhibitions and displays, internal corporate communications and corporate identity, i.e. giving organisations a visual brand

-Handled complaints, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution-Processed orders, filing documents and preparing correspondence. Suggesting solutions when a product malfunctions-Ensured consumers are having an outstanding banking experience providing customers with information and step by step instructions for using the service-Assisted customers with their banking needs, providing information related to online banking, helping and providing exceptional customer service-Ensured excellent service standards and maintaining high customer satisfaction-Achievements: Learnt to support customers from all over the world with different cultures and backgrounds

-Met with clients or the creative director to determine the scope of a project. Met with suppliers and account managers to discuss the business objectives and requirements of the job-Scheduled project implementation and defined budget constraints, managing timelines -Forecasted fashion trending along WGSN and developed graphics for product illustrations, logos, images, text styles and layouts-Prepared rough drafts with the concept of the original idea to the creative board-Led a small group of designers and interns-Reviewed designs for errors before printing and incorporated changes recommended by clients or the art director into the final product before the artwork is published-Estimated the time required to complete a job and provided quotes for clients-Worked with a range of media, including Photoshop, Illustrator, InDesign, Lightroom, Premiere, Corel Draw, and kept up to date with emerging technologies-Worked as part of a team with printers, copywriters, photographers, stylists, illustrators, other designers, account executives and marketing specialists-Achievements and Successful Projects-Designed over 5,000 customized products sold in 90 stores around the country-Researched and developed new products for 8 seasonal campaigns every year-Designed 7 exclusive collections for 6 different lifestyles over 3 years