André Pakes Email & Phone Number

Brasil

At NETSCOUT I'm responsible for partner commercial enablement and technical training assisting and supporting our allies on the Brazilian market to achieve the best results selling and delivering our solutions to their customers.I work closely with the partner's sales teams to identify customer requirements and design solutions that meet their needs, providing technical expertise and support throughout the sales process, including conducting product demonstrations and presentations.I've developed a deep understanding of our products and solutions to stay up-to-date on emerging trends and technologies in the security industry to aid our customers on the most challenging and difficult tasks at hand: keep the bad guys away from the crown jewels and if they succeed, detect and remediate properly.

Latam

The complexity of our connected world is soaring at rates never before seen, creating problems nearly impossible to find. As Guardians of the Connected World, it is our collective mission to secure and assure the performance of our digital ecosystems - across any application, any cloud, any data center.Identify problems with precision and solve them with confidence.Like our solutions I watch, listen and learn to identify with precision customer's issues to propose the best solution and solve problems with confidence and make a difference on their lives.Cybersecurity and Service Assurance’s product presentation, proof of concepts planning and execution, preparing & reviewing detailed request for proposals, analyze and troubleshoot customer’s technical issues, gather client’s requirements and understand where the proposed solution can make a difference on the client’s scenario are part of my routine tasks.

São Paulo

To work in a multinational company that values and invests in the employee’s knowledge (severalcourses in USA and Europe) stimulate us to repay with hard work and dedication. Besides learning a lotwith the new Telecommunication technologies (Synchronization, Fiber Optics, Data Packet analysis,Network troubleshooting, SDH, CATV, E1 and STM circuits, etc.) working at Acterna/JDSU helped medevelop my English fluency, since 3rd and 2nd level support requires frequent vendor contact and alwaysin English. I've also improved my linguist knowledge including Spanish, because the company started towork closer with the Latin American market since 2003.I had to support a lot of Acterna Systems in all Latin America, so, the fluency in Spanish came veryquickly. It was also part of my job to train, support, implement and troubleshoot several ManagementSoftware Systems and Equipments sold by JDSU, mainly working with Telecommunication Operators likeTelefonica, Telemar, Embratel, Brasil Telecom, GVT, Net Serviços, government companys likePetrobras, Furnas, CHESF, CEMIG covering all the national territory. Since this task uses a lot ofresources, I had to learn and became proficient in HP-UX, Solaris, Linux, Windows 2000 Server, Oracleand Informix Databases.

Sorocaba Area, Brazil

Administer an Internet Service Provider like Vírtua (1st. Brazilian Internet Service Provider usingCable modem technology) helped me a lot to consolidate all the knowledge I've acquired in my previous job,that’s because I had to deal with different kinds of telecommunication equipment and Operating Systems.Work with the CATV technology as a data carrier was very interesting because it showed me how wecan evolve using know technologies connected to the Internet and deliver new IP-based services to theend user.

Sorocaba

IT Management is a tough job, and working to respond all the customer’s needs is a greatresponsibility that taught me how to face big challenges. The experience as Support Analyst was veryrewarding, because the relationship with high standard professionals working to achieve the same goalbrings the best of our disposition to develop ourselves professionally. By then, my own development grewtogether with my UNIX(SCO)/Linux(Conectiva,Red Hat) experience and the Internet grown. That helpedme design and implement Momesso’s intranet project that involved an email server, internal web pageswith corporate information and a dial-up Internet sharing server. The work at Momesso also helped meunderstand all the implications of working with a main office and branches all over the country, so I had tostudy and troubleshoot all the problems concerning WAN, routers, serial multiplexes to work with Unixand so on.

Sorocaba

The start of my career as Programmer and Support Technician helped me understand the structureof the commerce and industry, and gave me basis to figure out how complex the organizational andfunctional structures of the major companies are.Help maintain those structures show me how the relationship between the users and IT personnel isdifficult, and how we can improve this user’s lack of knowledge by helping everyone understand howthings are done.In this period I helped develop the BIS communication project, connecting 68 Sales Offices in theregion of Sorocaba and also worked with logical and physical implementations of Netware and WindowsNT networks.

Sorocaba

Pós-Graduação (Lato Sensu) - Especialização Em Gerenciamento De Projetos - Práticas Do Pmi, Gerenciamento De Projetos

Carga horária: 366 horas

College, Information Technology