Will Caruso Email & Phone Number

Westford, MA, US

As a Senior Sales Engineer at NETSCOUT, I specialized in delivering advanced solutions for Deep Packet Inspection (DPI), leveraging data to enhance AI capabilities. My expertise extended across service assurance, DDoS mitigation, and threat hunting, enabling clients to optimize network performance, strengthen security, and improve overall operational.

Roseland, New Jersey, US

* Ongoing review of Production events, to eliminate Service Disruptions and to continually reduce 'mean time to resolution' * Manage the Post Mortem process of Client impacting Service Disruptions* Review of Critical Incidents that facilitates Problem Identification and Root Cause Resolution.* Proactive and Reactive Problem Management to reduce and.

Roseland, New Jersey, US

• Provided support for a J2EE/XML Web Application. Influenced decisions during the development of our technical support department including: Workflow and communication between internal departments/groups. Looked upon as.
• Provide exceptional “hands on” Tier 2 support for HWSE project teams of 100+ people
• Write, maintain and support maps to transform client data using Pervasive Development Seat and RIFL scripting
• Configuration of Pervasive Server Engine allowing command line Data Transformations on a Win2003 Server
• Administer and maintain map repository using Borland Starteam version control software
• Write Visual Basic 6.0 and batch programs to process and automate daily jobs

Maintaining a continual growing client base of 25+ clients. Providing Internet and small business solutions including: Linux Web Hosting, domain registrar (management), web design, website migrations to Content Management Systems, SEO, website marketing.Managing and architect small business solutions including: Windows Domain infrastructure/Active.

Provided desktop support and custom installations for Schering Plough end users* Utilized desktop imaging software to create standard OS build images* Created VBS scripts, to automate installation of network printers, NAS shares, and profile mapping* Handled an array of end-user issues from MSOffice to local installation of Oracle and Lotus

San Diego - US | Tokyo - JP, US

• Provided Sony VAIO Customers with support for a wide variety of technical products, including the Sony VAIO notebook and desktop systems, PDA’s, CD recordable drives, tape drives, monitors, and other peripheral products.
• Created knowledge base related solutions for use with email support as well as updating/modifying those same solutions when necessary.
• Act as a primary IT Customer Relations contact for Sony Electronics customers in the U.S. and abroad
• Provide IT assistance, policy clarification and guidance to co-workers in the Customer Relations Groups as well as others within the Support Center.
• Draft new and update current Policies and Procedures that are used when providing service and support to customers.
• Created and maintained monthly statistics reports relating to customer relations issues. Worked directly with several divisions within the Corporation for clarification of report results and to provide input towards.

Lean Six Sigma

Six Sigma Green Belt

Microsoft Network Engineering

Education record

Education record

Electrical And Electronics Engineering

Computer Electronics