Experienced and highly skilled General Manager, specialising in people/customer-centred service delivery, CRM integration/marketing, and operations. I have managed multiple successful businesses, creating products and streamlining processes to cater for 2,000+ events per year, ensuring high client satisfaction and resulting in consistent 5* ratings across our range of services. As an agile, people-focussed innovator, I am able to see a problem from a variety of angles, work well under pressure and find solutions quickly. Resilience, adaptability, and positivity are my core traits. I am an effective communicator, working tirelessly to achieve quality outcomes for all stakeholders.Today as a seasoned entrepreneur with a passionate growth mindset, I have established several businesses in the children’s events & entertainment industry including Army & Spy Parties, Fairy Princess Parties, Superflicks and Zoom Virtual Parties, which operate globally. With a track record of creating and launching new businesses over the last two decades, I now work with other entrepreneurs and small to mid-sized organisations to provide business advisory support. My scope of works comprises of business planning, marketing, strategy, sales, customer-service, through to operational and logistics support - as well as the creation and launch of WordPress Websites. Additionally I work with SME's to establish vital practical business systems within their organisations, to streamline processes, enabling ongoing growth using Salesforce CRM. I relish the opportunity to give back what I have learned as a business owner and entrepreneur, and regularly appear in media including stints on "Ready, Steady, Cook", "Queer Eye for the Straight Guy", "Monster House", "The Adelaide Advertiser", "The Sydney Morning Herald", "The MCG, AFL Worker Exchange" as well as having been interviewed and presented to several Business Coach / Entrepreneurial events.You can contact me at : andrejpech@gmail.com or call +61 430 119 943.