André Gomes Email & Phone Number

São Paulo, São Paulo, Brasil

São Paulo, São Paulo, Brasil

- Manage and implement business transformation initiatives prioritized by the region’s strategic plan- Lead turnaround, business performance, process review and customer experience improvement initiativesHead Process Excellence Latam | 01/2022 – 12/2023- Led the turnaround of Colombia H&B Operations, resulting in a 90% reduction in customer complaints, a 5pp decrease in client churn, and a 10% increase in productivity.- Mapped and harmonized regional processes, laying the foundation for scalable solutions.- Digitized the invoice reconciliation process in Chile, yielding a 50% productivity gain.- Created a Service Catalog for the region, optimizing service offerings and agreement management.- Developed and governed KPIs for effective monitoring.Strategic Project Management | 01/2022 – 12/2023- Successfully implemented first wave of the Shared Services Center project for Latam.- Defined the functional requirements and implemented a Ticket Management tool, enhancing customer attention and team productivity.

São Paulo, São Paulo, Brasil

Led on the H&B vertical a business transformation project in Sales, Broking, Bid Desk, Consulting, Health Management, and Health Data Analytics.Implemented a new management model to maximize the delivered value proposition and increase profitability.Head Data Analytics – H&B Brazil | 05/2021 – 12/2021- Conducted a notable turnaround, structuring and automating processes, resulting in a 50% backlog reduction.- Internal recognition for transforming the department from having the highest customer complaints to becoming a reference area for value delivery.- Developed and implemented a new Health BI solution (Fast View), increasing customer satisfaction (2pp), productivity (40%), and cost savings (R$1.00 MM/year).Head of Strategy and Transformation – H&B Brazil | 05/2020 – 12/2021- Structured a profitability model by account, bringing in gains of R$4.00MM with new revenues and service rationalization.- Established and implemented management rituals, bringing greater agility, focus, and engagement.- Developed and implemented a Commercial Playbook, maximizing the value proposition based on the customer's profile.- Revised the Health Management proposal, focusing on customer pain points and maximizing resources.- Process revision and automation.

São Paulo E Região, Brasil

- Responsible for the management of the following areas of the company: Corporate PMO, PMO Expansion and Management Systems;- Responsible for the deployment and management of the company's strategy;- Implementation of the new company's management model by reviewing the Balanced Scorecard architecture and deployment of the company's process chain;- Planning and management of the company's investment plan (R$ 180 million);- Management of the portfolio of strategic projects of the company (R$ 50 million);- Management of the portfolio of expansion projects (R$ 70 million);- Implementation of process management and project governance ensuring greater adherence budget and project scope, resulting in a 50% increase in the number of projects implemented in 2015;- Cost management model deployment equalized projects, allowing you to view budget deviations of projects early;- Model deployment "Activist PMO", which generated greater engagement of project teams and reducing deviations in the projects;- Responsible for performance management for the entire company;- Structuring and managing the entire company profit sharing program program;- Structuring and implementation of new management model for the company's service units, ensuring greater adherence to planning;- Structuring rituals results of the company's business units;- Design and implementation of management rituals of the company's service units ensure focus, engagement and convenience in accessing information through the structuring of management tools;

São Paulo E Região, Brasil

- Coordination a full Strategic Planning Cycle, mobilizing senior managers and directors, to define strategic imperatives, business portfolios, revenue and profitability targets, and regional-specific tactical goals;- Led four professionals in the areas of Strategic Planning & Strategic Projects and oriented six trainees for the impactful delivery of Internal Consulting Project;- Created several Strategic Studies including New Business Opportunity Evaluations, Competitive Landscape Mapping, Business Line Profitability Analysis and M&A Target Prospections;- Restructuring the architecture of the Balanced Scorecard Company; - Annual review of Balanced Scorecard Company; - Balanced Scorecard Management Company, ensuring alignment of initiatives and performance of the company strategy;- Management of strategic initiatives that support the company's planned deliveries in strategic planning;- Management of the implementation of the company strategy, unfolding corporate strategy for all business units; - Support to the business units in the design of the local strategy; - Ad-hoc studies to business units of the company

São Paulo E Região, Brasil

- Responsible for the implementation of innovation initiatives of the company in new business; - Responsible for the integration of a new business off the core business acquired by the company, adapting this new operation to company standards; - Structuring of business plan for a new business company, preparing it for rapid expansion.

São Paulo Area, Brazil

­- Active participation in structuring the area of New Product Development and Innovation, managing projects through the techniques of the PMBOK;­- Implementation of a Research Center (CTDE - Technological Development Center Eternit)­- National Coordinator of the Technical Standards Review of Fiber Cement (ABNT);­- Development of studies on competitors and market needs, with the goal of identifying new business creation and verify the feasibility of production to areas with the organization for the launch of products;­- Cost reduction by 20% of a product line (Wall Panel) with the development of alternative raw material;­- Developing strategies for marketing products in the market, analyzing market values of competition and customer's perceived value;­- Improve products and processes through the incorporation of concepts and techniques of quality throughout the production system, ensuring compliance with control standards and internal and external audit;­- Customer service and approval of suppliers, meeting standards and requirements for the same, ensuring a closer relationship and credibility with the provision of excellent services;­- Experience in analyzing the life cycle of products, production resources and final approval, as well as the review and creation of documents in accordance with technical standards established by the national force;­- International travel to countries in USA, Europe and Latin America to develop partnerships and exploring new technologies.Products and ReserarchesDevelopment of new products launched in the market, managing the project from concept to launch:- Building Systems (SIP’s - Structural Insulated Panel)- Facade (Eterface)- Synthetic Marble (Sinks, Tanks, Vats and Sinks)- Steel roof tiles and Galvanized steel profilesResearch and development of new technologies:- Alternative asbestos fibers- LPMC Process (Low Pressure Molding Compound for water tanks)- Extruded fiber cement- Performance of building systems

Valinhos

­ Internship in logistics of light transmissions, working on optimizing the supply assembly line using tools of Lean Manufacturing;­ Continuous process improvement using Lean Manufacturing tools;­ Development of software to generate management reports for planning and monitoring production.

Management Of Technology Innovation

Master Of Business Administration (Mba), Knowledge, Technology And Innovation

Postgraduate, Project Management

Control And Automation Engineering