André Renato Rey Email & Phone Number

• Identify upselling opportunities within the existing customer base through strategic account analysis and regular communication.
• Meet and exceed targets and revenue goals set by the customer growth management team.
• Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs.
• Understand the unique needs and challenges of each customer and position additional software products or features that align… Show more
• Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives.
• Q1 2024 Best Sales "Rain Maker" Award Show less

• Achieve net dollar retention goals through upsells and churn reduction.
• Drive product engagement, customer “stickiness”, and package growth.
• Analyze customer data to improve customer utilization and engagement.
• Promote product value and upsell additional services and products.

• Assist & support existing and new customers (en, es, pt) in the use of our Cloudbeds software and its features.
• Follow up with new accounts & assist with the implementation process.
• Troubleshoot & make outbound calls for escalated issues.
• Help create new tutorials as needed by contributing content to the database of support articles.

Cartagena, Bolívar, Colombia

• Develop and negotiate customized proposals for clients from various industries capturing the full scope and vision of the desired event.
• Build and maintain relationships with clients from the negotiation process through the facilitation of the event.
• Utilize networks and partnerships to secure preferred vendor pricing and event spaces.

Rio De Janeiro, Rio De Janeiro, Brazil

• Responsible for actively generate product value for brands such as Stella Artois, Budweiser, and Corona by negotiating promotions, marketing actions, and training sessions with the managers and owners of the most.
• Fill weekly reports measuring the key performance indicators (KPIs) established by the company.
• Map the market and develop trade marketing strategies.

Porto, Portugal

• Trained and supervised front of the house team in their service performance.
• Responsible for developing the monthly staff schedule.
• Assisted in pre-opening duties such as menu pricing and other marketing strategies.
• Responsible for orders, delivers and accounting.

Nanjing, Jiangsu, China

• Received managerial training in the areas of Food & Beverage, Front Office, Human Resources, Sales & Marketing, Finance, and Accounts Receivable.
• Received Silver Star Award for excellent Customer service (July 2017).

West Lafayette, Indiana, USA

• Organized and hosted Latino Culture related events with the support of other student workers.
• Prepared and mediated Portuguese Conversation Tables with students that were interested in learning or practicing the language.
• Made invoices, reports, memos, letters, and marketing content, using Word, Excel and other tools.

Gainesville, Florida, USA

Bachelor Of Science, Hospitality Administration/Management

Activities and Societies: BRASA Purdue | President and Founder (2016 - 2017) AIESEC Purdue | Outgoing Exchange Officer (2016)

Minor, Psychology

Associate Of Arts - Aa, Business Administration/ Management

Spanish Language And Literature

Chinese Language And Literature