André Rodrigues Valadão Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto

• Answered incoming telephone and electronic inquiries with prompt follow up and resolution.• Liaised between guests and partners to resolve light and complex issues via phone and email on topics such as travel advice, modification, and cancellation.• Managed and resolved urgent and sensitive guest issues with potential customer complaints or escalation and reduced risk of impact on the brand on social media or financial loss.• KPIs – Awarded - Best CSAT 2019 in my team (16 people). In the previous 4 quarters, 3 times awarded “exceed expectations”.

Toronto, Canada Area

São Paulo Area, Brazil

Portfolio: CAPEX/OPEX.- Purchase of site services: Security, cleaning, renovations of buildings, etc.- Purchase of materials: Pesticides, Fertilizers, Machines (Tractor) and tools.- SAP System: Contracts and Purchase Orders.- Reports: management, KPI, and costs.- Requests for quotations; Negotiation with suppliers; monitoring with the internal customer;

Osasco - Sp

- Payment flow of Marketing Department.- Budget control system for use in events and trade actions.- Carrying out internal marketing and relationship campaigns.- Responsible for gifts that are used in relationship campaigns.- Creation and development of texts for e-mail marketing.- Responsible for the marketing department deposit.- B2B experience.

Sao Paulo, Brazil.

- Provide office administration and support to project teams including answering phones, taking messages, copying, filing, maintain inventory stock and organizing files.- Data entry and file tracking.- Schedule and Calendar management.- Respond to all client inquiries including email and phone calls.

Global Business Management - Pós-Graduação, Business Administration And Management, General

Bachelor Of Business Administration Degree, Business