André Rodrigues Valadão Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto

• Answered incoming telephone and electronic inquiries with prompt follow up and resolution.
• Liaised between guests and partners to resolve light and complex issues via phone and email on topics such as travel advice, modification, and cancellation.
• Managed and resolved urgent and sensitive guest issues with potential customer complaints or escalation and reduced risk of impact on the brand on social media or financial loss.
• KPIs – Awarded - Best CSAT 2019 in my team (16 people). In the previous 4 quarters, 3 times awarded “exceed expectations”.

Toronto, Canada Area

São Paulo Area, Brazil

Portfolio: CAPEX/OPEX.- Purchase of site services: Security, cleaning, renovations of buildings, etc.- Purchase of materials: Pesticides, Fertilizers, Machines (Tractor) and tools.- SAP System: Contracts and Purchase Orders.- Reports: management, KPI, and costs.- Requests for quotations; Negotiation with suppliers; monitoring with the internal customer;

Osasco - SP

- Payment flow of Marketing Department.- Budget control system for use in events and trade actions.- Carrying out internal marketing and relationship campaigns.- Responsible for gifts that are used in relationship campaigns.- Creation and development of texts for e-mail marketing.- Responsible for the marketing department deposit.- B2B experience.

Sao Paulo, Brazil.

- Provide office administration and support to project teams including answering phones, taking messages, copying, filing, maintain inventory stock and organizing files.- Data entry and file tracking.- Schedule and Calendar management.- Respond to all client inquiries including email and phone calls.

Global Business Management - Pós-Graduação, Business Administration And Management, General

Bachelor Of Business Administration Degree, Business