Andres Berumen Email & Phone Number

Remote

• Mastered my leadership skills for teams of moderators and support agents evaluating YouTube, Discord, Steam forums content for triple-A gaming companies
• Created and improved workflows that assisted in boosting the effectiveness of the different channels we had to constantly reviewed
• Successfully reviewed and took accurate actions against various daily situations in our clients' social media.

Temporary project where we had to test a game through several play sessions and provide feedback

Remote

I created and edited video game articles based on specific keywords that brought traffic to the site of more than fifty thousand users to the website.

Remote

Remote

• Developed intense video and image editing skills for marketing campaigns using Adobe Illustrator, Premiere, and Photoshop tools.
• Developed my selling abilities by visiting small and medium businesses and offering my services as a community manager.
• I managed around five clients, improving site traffic and engagement by creating creative digital marketing plans.

Tijuana, Baja California, Mexico

Mastered specialized communication strategies to troubleshoot and resolve complex customer issues, resulting in a 30% reduction in escalated cases and a 20% increase in customer retention rates.