• Manage and maintain automated testing infrastructure • Create and integrate automated testing into deployment pipeline • Identify and prioritize test cases for automation • Lead the design and development of test data and test scenarios • Understand and leverage open source and commercial automation tools • Continuously improve test coverage through automation tools and evaluate technologies for continued relevancy/effectiveness • Establish yourself as a domain expert… Show more • Manage and maintain automated testing infrastructure • Create and integrate automated testing into deployment pipeline • Identify and prioritize test cases for automation • Lead the design and development of test data and test scenarios • Understand and leverage open source and commercial automation tools • Continuously improve test coverage through automation tools and evaluate technologies for continued relevancy/effectiveness • Establish yourself as a domain expert so as others seek input from this role to achieve business outcomes • Participate in project planning, task assignment and prioritization, resource allocation, and requirements review • Work under minimal supervision on complex projects and assist less experienced colleagues as needed/requested • Review and provide feedback to ensure clear and concise test cases and documentation • Standardize strategy for test plans within product teams • Champion all QA and software testing processes and utilize continuous improvement to enhance or establish improved processes, including test automation • Research and identify new tools or methodologies for improving the software testing practice • Develop and lead training sessions (team meeting or lunch & learn formats) for other QA Analysts and Engineers on a regular basis Show less

• Directly supervises team leads and analysts/engineers including the preparation and delivery of staff performance evaluations and career development activities • Manage resources to ensure current and future business demands are met • Establish metrics and monitoring to ensure test validity and coverage • Develop KPIs to measure the success of the QA team • Evaluate and implement proper tools and training to improve test coverage and value • Recruit, manage, train and… Show more • Directly supervises team leads and analysts/engineers including the preparation and delivery of staff performance evaluations and career development activities • Manage resources to ensure current and future business demands are met • Establish metrics and monitoring to ensure test validity and coverage • Develop KPIs to measure the success of the QA team • Evaluate and implement proper tools and training to improve test coverage and value • Recruit, manage, train and evaluate the performance of the QA personnel • Represent and build Aaron’s IT involvement in the Atlanta Technology community Show less

• Perform defect tracking, analysis and reporting; assume ownership of defects through resolution • Establish yourself as a domain expert so as others seek input from this role to achieve business outcomes • Participate in project planning, task assignment and prioritization, resource allocation, and requirements review • Work under minimal supervision on complex projects and assist less experienced colleagues as needed/requested • Review and provide feedback to ensure clear and… Show more • Perform defect tracking, analysis and reporting; assume ownership of defects through resolution • Establish yourself as a domain expert so as others seek input from this role to achieve business outcomes • Participate in project planning, task assignment and prioritization, resource allocation, and requirements review • Work under minimal supervision on complex projects and assist less experienced colleagues as needed/requested • Review and provide feedback to ensure clear and concise test cases and documentation • Standardize strategy for test plans within product teams • Champion all QA and software testing processes and utilize continuous improvement to enhance or establish improved processes, including test automation • Review Test Cases and Automated Test Scripts created by other team members to ensure that proper test coverage has been developed for each project • Research and identify new tools or methodologies for improving the software testing practice • Analyze data to determine root cause and perform impact assessment • Active in QA community and current industry trends and standards • Develop and lead training sessions (team meeting or lunch & learn formats) for other QA Analysts on a regular basis Show less

• Assisted in interviewing, hiring, and training of new National Support Center (NSC) associates• Created two-week training curriculum for NSC associates (phone etiquette, store operations, store software)• Developed a system and metrics for monitoring and rewarding excellent customer service and technical knowledge• Mentored staff, performed associate reviews, and ensured continuous training• Ensured timely resolution of escalated tickets and calls • Assisted in migration… Show more • Assisted in interviewing, hiring, and training of new National Support Center (NSC) associates• Created two-week training curriculum for NSC associates (phone etiquette, store operations, store software)• Developed a system and metrics for monitoring and rewarding excellent customer service and technical knowledge• Mentored staff, performed associate reviews, and ensured continuous training• Ensured timely resolution of escalated tickets and calls • Assisted in migration of legacy incident management system to improved solution Show less

• Diagnosed and documented escalated hardware, software, and network issues for all stores; ensured service level agreement compliance• Dispatched service vendors to stores and confirmed satisfactory resolution• Created initial knowledgebase for store incident management • Created local instance of point of sale system to facilitate in training and improved incident management• Assisted in the creation and administration of a document repository and Wiki for the support… Show more • Diagnosed and documented escalated hardware, software, and network issues for all stores; ensured service level agreement compliance• Dispatched service vendors to stores and confirmed satisfactory resolution• Created initial knowledgebase for store incident management • Created local instance of point of sale system to facilitate in training and improved incident management• Assisted in the creation and administration of a document repository and Wiki for the support organization Show less