Andrew Andreas Email & Phone Number

Sydney, Nsw, Au

Westmead, New South Wales, Australia

Focused on Security Operations Center Analyst duties:- Used Microsoft XDR & Sentinel to analysed logs and investigated the root cause of alerts, provided key insights into system vulnerabilities and aiding in the fortification of cybersecurity measures.- Conducted dynamic malware analysis on triggered alerts and incidents from security devices, successfully identified and mitigated potential threats to the system's security.- Gained invaluable knowledge and understanding of cybersecurity SOC playbooks, incident management and handling, equipping me with the necessary skills to respond to potential cybersecurity threats swiftly and effectively.

New South Wales, Australia

Demonstrate ability with network & system administration, user & group policies, command line scripts, debugging & fixing software and hardware by using remote connections in most of the times.Duties:- Maintaining and updating day-to-day reports and recording physical copies into the records folder.- Ensure compliance with all ICT supported operating procedures, accuracy in all logs and manage all technical and business resources.- Provide Level 1 technical support to all the employees and clients via phone, email, and remote sessions.- Respond to employees request for service via phone, face-to-face and Helpdesk ticketing system to troubleshoot problems and help develop solutions.- User Support Assist end-users with inquiries, problems, and requests, delivering exceptional customer service and ensuring user satisfaction.- Provide remote technical assistance to off-site users by using remote access tools to troubleshoot and resolve issues efficiently.- Troubleshooting, diagnosing and resolve technical problems.- Performed active directory and server administration, configurations and user group policies.Achievements:- Optimized device installations, achieving a 20% reduction in setup time.- Monitored LAN, curtailing network downtime much less during business operations.- Administered ticketing system, ensuring a 90% issue and resolution rate within SLA.- Streamlined ticketing workflow and automated routine maintenance tasks using PowerShell scripting, resulting in a 25% increase in issue resolution efficiency and a reduction in system downtime.- Streamlined IT incident resolution processes, reducing average system downtime by 32% and enhancing productivity across all departments by implementing effective troubleshooting, protocols and maintaining critical system uptime.- Streamlined ticket resolution for technical support inquiries by designing a knowledge base, which reduced average handle time by 35% and improved user satisfaction ratings by 20%.

Sydney, New South Wales, Australia

- Managed ticket queues.- Resolved software and hardware issues.- Monitored and maintained networks and servers.- Documented data by backing up and archiving data for students and staff into server and cloud.- Troubleshoot system issues in PC hardware/ software, systems & business applications.- Serve as an escalation point for Service Desk.- Build, configure, re-image, setup, repair, upgrade & maintain end-user computing devices.- Implementing security protocols and procedures to prevent potential threats.Achievements:- Achieved "Trust & Integrity" at MIT and received reference letters.- Developed and delivered compelling ICT environment presentations, achieving a 70% increase in student and staff engagement and awareness regarding optimal technology utilization.- Improved procedures, reducing new device setup time through efficient user configurations and network connectivity, including file server management.- Managed a multisite network infrastructure supporting over 500 users for students, resulting in a 99.9% uptime by deploying robust monitoring solutions and caution addressing potential issues.- Automated the backup and disaster recovery process using PowerShell scripting, reducing manual workload by 35 hours per month and enhancing system reliability.

Eastgardens, New South Wales, Australia

- Managed 50+ employees in-store, ensuring prompt and accurate order fulfillment to tight deadlines.- Managed managers in each department to achieve high KPI's, excellent customer service and solutions for customers.- Managed daily operational activity and maintained store stock levels, promotional products and full P&L accountability and integrity across the store.- Liaise with suppliers and service providers and coordinate the internal structure of the systems business.- Optimise workload through stock handling and supervision of team members.- Member of the Safety Team as the Store Manager's representative, contributing to safety standards and evaluating past incidents, risks and future strategies.Achievements:- Managed a team to achieve targeted Key Performance Indicators (KPIs), exceptional customer service and creative solutions for customers.- Directed inventory management operations for a high-volume retail store, resulting in a 15% reduction in excess stock and a 20% improvement in inventory turnover through strategic ordering and markdown tactics.- Oversaw inventory management for a high-volume retail store, reducing stock discrepancies by 25% through the implementation of a robust inventory tracking system and staff training initiatives.- Increased annual sales revenue by 23% through strategic merchandise planning and enhancing customer service protocols, directly supervising a team of 50+ employees across various departments.- Implemented inventory management strategies across 15+ product categories that reduced stock outages by 30% while maintained optimal turnover ratios and minimised carrying costs.- Directed daily operations for a busy retail store generating $2.5M annually; arranged scheduling, inventory management, and customer service delivery, leading to a 15% increase in customer satisfaction ratings over a 12-month period.

Icc Darling Harbour, Nsw, 2000

Activities:- Led technology research by studying Opal's business goals, strategies, practices and user projects.- Accountable for making design solutions for all design matters for Opal company by creating and evaluating digital marketing materials such as websites, a mobile app, EDMs, updated the audience DB and analysed data to look the insights.- Designed Email campaigns applying customer user journey mapping method. The EDM links to a landing page with an interactive form which greatly impacted the Structured Investment Products for clients and managements.- Redesigned an offline client application to a smart Interactive online form engaged more customers and saved time for Opal staff.Achievements:- Received a certificate of completion from the NSW Government for Experience Design at Opal HealthCare (Australia's largest provider of residential aged care).- Provided a solution to evaluate Opal company management system to ensure communication moreefficient between administrations, director, supervisors, nurse and teams.- Built an agile project management system to save time and separated the duties consistently and efficiently: the system centralized a project and break down a task of duties in a team, minimised emailing, reminded tasks, easily notifying changes and issues to discuss and accessible to obtained resources.

Marrickville, New South Wales, Australia

The project designed, created and implemented smart lighting system from zero. As a team leader, I managed a team of 5 members.Activities:- Understand the basics of electrical circuits, wiring, and safety protocols when worked with lighting systems.- Understand network protocols, IP addressing, and network security was important for connecting smart lighting devices to each other and to the internet.- Understand how to integrated various sensors such as motion sensors, light sensors, and occupancy sensors into the lighting system.- Used programming languages in Python and API for developing software to control the smart lighting system for embedded systems, mobile apps, and web interfaces.-Troubleshooting and Debugging: Diagnosed and fixed issues with hardware, software, and network connectivity to maintained the reliability and performance of a smart lighting system.Achievements:- Achieved developing firmware for smart lighting devices embedded systems development. This involved programming software for apps mobile controllers, optimizing code for memory and power efficiency, and implementing real-time features.- Achieved User Experience (UX) Design by designing intuitive user interfaces for controlling the smart lighting system via mobile apps and voice commands requires UX/UI design skills.- Developed IoT technologies and protocols such as Zigbee, Wi-Fi, and experience with Android and Apple platforms used as IoT platforms which occurred essential for building connected smart lighting systems.

South Hurstville, New South Wales, Australia

- Collaborated closely with Digital Service Managers to comprehend the needs of the business.- Conducted and delivered a comprehensive merchandise analysis report to Category Head Office Managers in order to facilitate crucial strategic decision-making during supplier negotiations. Inventory control and follow up with the suppliers, procurement team management.- Conducted a Monthly Price Variance Analysis on 500+ items for Distribution Centres occured essential in order to identify price variations and guarantee the recovery of funds from the DCs, with a maximum budget of $400,000 each fiscal term.- Managed and distributed SCM Ops Alerts to provide stores with business updates and action plans during supply chain disruptions.- Maintained SCM Database Systems in SQL, Access and Excel to ensured smooth product ordering, clean bills, and accurate inventory.- Ensured smooth price communication with distribution centres; manage supplier contracts.Achievements:- Streamlined vendor evaluation process by implementing a data analytics platform which reduced selection lead-time by 50%, enhancing supply chain efficiency and negotiation leverage.- Achieved significant cost savings of 15% annually by analyzing spend data, renegotiating contracts with key suppliers, and streamlining the purchase order process through strategic sourcing and efficiency enhancements.

Newtown, New South Wales, Australia

- Supervised the efficiency of all business daily operations by proactively monitored general operations.- Meeting regularly with senior management to stay up-to-date with operational changes, issues and improvements and communicate these to other staff members.- Demonstrated leadership skills by leading, motivating and engaging 20+ team members.- Time management to ensured that the total working hours allocated per shift was sufficient to get the job done.- Demonstrated organisational skills in ordering and monitoring stock including quality and waste control.- Assisted in the creation and maintenance of high standard product displays.- Ensured that product claims in the produce department are of the highest possible standard.- Good attention to detail by removing out of date goods and making displays more presentable and recorded stock for reordering.- Analysed the sales rate of the department and adjusted the price accordingly and maintain discounts.- Ensured stocks were replenished appropriately.- Maintained the flow of incoming and outgoing products with quality by using stock rotation technique.- Minimised food waste by having the poor quality items at reduced prices to sell them faster.

Newtown, New South Wales, Australia

- Inspected and received goods from suppliers in accordance with all WH&S procedures.- Maintained and recorded all stocks, checked for damage receiving goods.- Finished all daily duties operations, included priority tasks.- Performed ongoing administrative tasks such as prepared invoices and controlled accurate stock records.

Newtown, New South Wales, Australia

- Merchandised weekly sales stock ends according to planograms provided to display stock with the intention of enticing customers to buy.- Replenished stock on shelves as required.- Checked the excess stocks at storage/backroom to filled the empties shelf in the shop.- Managed a team of 4 people for Product Promotion Displays.- Participated in the annual stocktake.

Bachelor Of Networking, Cybersecurity., Distinction.

Information Technology, Cybersecurity.

Advanced Diploma Of Information Technology, Network Security., Distinction.

Advanced Diploma Of Leadership And Management, Business/Commerce., Distinction.

Double Diploma - Diploma Of Business And Diploma Of Accounting & Finance., Credit.