Andrew Armstrong Email and Phone Number
Andrew Armstrong work email
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Andrew Armstrong personal email
I’m a warm and sociable person with a passion for cultivating great relationships. I have a true desire to help others succeed. I have years of experience in building relationships, managing stakeholders, and helping teams manage change. My experiences have made me an expert in managing a portfolio of medium to large-scale client implementations.
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Onboarding Success ManagerAuvik Nov 2023 - Present
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Team Lead, ImplementationBonfire Interactive Sep 2022 - Jul 2023 -
Implementation SpecialistBonfire Interactive May 2021 - Sep 2022
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Team LeadLone Wolf Technologies Jul 2019 - May 2021London, Ontario, Canada -
Implementation SpecialistLone Wolf Technologies Oct 2017 - May 2021London, Ontario, CanadaLoneWolf acquired InstanetSolutions in October of 2017. During the transition my responsibilities remained the same as listed in my description for Trainer and Tier 2 Technical Support Supervisor. In addition to those duties, I assisted with the transition of Instanet Solutions' training and customer support departments into the Lone Wolf Eco system. Helping to implement new procedures and shape new policies.
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TrainerInstanet Solutions Oct 2016 - Oct 2017London, Ontario, Canada• Main duties include providing dedicated training sessions to offices or individual users of our product. Discussing directly with important and perspective clients, selling them as well as helping them become comfortable with the system. • Generate training material, which includes but not limited to videos for customers to learn the system. • Managing an ever changing schedule and reorganize priorities to fit business needs.• Train other Tier 2 agents with the goal that they become fluent with the system and are able to handle basic as well as escalated support requests.• Continue role as a Tier 2 Technical Support Supervisor in a smaller capacity.• Below is examples of training webinars I give to our users, as well as an example of a short "How do I" video that makes up our support section.
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Tier 2 Technical Support SupervisorInstanet Solutions 2014 - Oct 2017London, Ontario, Canada
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Forms DeveloperInstanet Solutions Jun 2013 - 2014• Forms Developer• Main duties are to program interactive PDF’s using SQL, and java script in Adobe Acrobat for use in the company’s “Transaction Desk” product.• Fix client issues with PDF’s being used on the live product.• Training of new hires in the same department.• The job requires me to be very detail oriented as well as meet constant deadlines
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Customer Service RepresentativeStream Global Services 2012 - 2013• Hired as Customer Service Representative, promoted in October 2012 to Account Resolution Specialist due to strong performance.• The role of an Account Resolution Specialist includes advising customers on policy and procedures; which includes assisting customer with problems regarding their television and internet service with Bell.• An other responsiblility, as an Account Resolution Specialist at Bell, is taking escalations for the customer service representative when a customer demands a supervisor. • In August of 2012, ranked as the highest valued agent at the branch. Ranked highest in both customer satisfaction and sales revenue generated. -
Lead DesignerThe Basement Life Sep 2010 - 2013• Lead Designer • Created and managed the corporate identity. • The responsibilities associated with this project included builting the site, designing the logo and business cards, animating the logo for video introductions, managing the social media accounts, editing the podcast, and managing the public relations with advertisers.
Andrew Armstrong Skills
Andrew Armstrong Education Details
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Graphic Design
Frequently Asked Questions about Andrew Armstrong
What company does Andrew Armstrong work for?
Andrew Armstrong works for Auvik
What is Andrew Armstrong's role at the current company?
Andrew Armstrong's current role is Helping clients realize value from SaaS products as efficiently as possible..
What is Andrew Armstrong's email address?
Andrew Armstrong's email address is aa****@****ire.com
What schools did Andrew Armstrong attend?
Andrew Armstrong attended Fanshawe College.
What skills is Andrew Armstrong known for?
Andrew Armstrong has skills like Leadership, Logo Design, Graphics, Adobe Creative Suite, Corporate Identity, Graphic Design, Layout, Illustration, Illustrator, Indesign, Typography, Communication.
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Andrew Armstrong
Kanata, On3dkl.com, hotmail.com, omnovos.com1 (800) 2XXXXXXX
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2nbfinancial.com, nbc.ca1 (877) 9XXXXXXX
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1petelaw.com
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