Founder and CEO of NearPoint, a specialist IT services delivery company based in Australia. NearPoint enables digital transformation in retail and warehousing environments through the latest in digital labelling and signage technology.

Business development and senior account management

Helping Government modernise citizen engagement.

Key Responsibilities Program management of software services development lifecycle including:- Agile development of web portal and mobile app application services- Integration partner development and management- Technology research and evaluation- Business and licencing model development- Marketing plan and sales development- Designing client onboarding and renewal processes- Delivery and support model creation and resourcing- Deploying and evaluating… Show more Key Responsibilities Program management of software services development lifecycle including:- Agile development of web portal and mobile app application services- Integration partner development and management- Technology research and evaluation- Business and licencing model development- Marketing plan and sales development- Designing client onboarding and renewal processes- Delivery and support model creation and resourcing- Deploying and evaluating client surveys SOC2 accreditation development including the creation and implementation of:- Company IM policies- Risk management framework- Risk management service plans- Operation and support procedural guides- Disaster recovery and BCP plans- Transition and exit plans Developed service delivery framework for NDIS Service Provider market Conducting client demos, presentations and workshops Tender response creation Partner development and management Tax research and development claim management Organisation and management of annual system penetration testing  Management of ACT office and staff Oversight of Sharepoint content managementSignificant Achievements and/or Projects Redeveloped a real estate forms package with over 3,500 clients from a desktop package to a web-based SaaS service Fast tracked SOC2 organisation compliance Developed and managed Digital Reign’s Microsoft ISV partner status Implementation of NDIS service delivery components to digitally enable key Service Providers in NSW and ACT Show less

IT Services and Enterprise SoftwareKey Responsibilities Professional Services Team Creation, Development and Management - Building of a national professional services team to support two new business streams- Developing and marketing ‘digital by default’ service offerings - Development of a partner eco-system and the identification and on-boarding of new partners- Modelling and development of sales/pre-sales and governance processes across the… Show more IT Services and Enterprise SoftwareKey Responsibilities Professional Services Team Creation, Development and Management - Building of a national professional services team to support two new business streams- Developing and marketing ‘digital by default’ service offerings - Development of a partner eco-system and the identification and on-boarding of new partners- Modelling and development of sales/pre-sales and governance processes across the business- Management of solution and financial business reviews relating to proposals and tenders- Development and maintenance of revenue business plans- Develop linkage between sales, development and support divisions- Establishing and overseeing training programs- Personnel development and mentoring Show less

Innovation and CommercialisationSince mid-2012 I have successfully developed and led a small Innovation and Commercialisation team expanding a traditional technology business into new adjacent product and service markets. The core focus areas for this group have been data analytics, mobility and location awareness with an emphasis on the Government, Financial and Insurance industry vertical sectors.Key Responsibilities Consultancy Element- Creation of new product… Show more Innovation and CommercialisationSince mid-2012 I have successfully developed and led a small Innovation and Commercialisation team expanding a traditional technology business into new adjacent product and service markets. The core focus areas for this group have been data analytics, mobility and location awareness with an emphasis on the Government, Financial and Insurance industry vertical sectors.Key Responsibilities Consultancy Element- Creation of new product and service concepts through design thinking engagement with clients- Translate hidden market needs and opportunities into strategic initiatives for consideration and execution - Run agile client ‘proof of concepts’ to develop and test product and service concepts- Develop commercial business models for innovation solutions for marketing delivery/launch process- Develop extended network of 3rd party research bodies and technology developers for collaboration  Management Element- Develop and maintain relationships with Fuji Xerox Research Group in Japan and US- To manage application & project delivery teams in both direct and complex multi-partner relationships ensuring on time delivery of solutions- Support, create and present business commercialisation strategies to senior leadership to secure support for initiatives- Identify and nurture talented individuals within FXA that can cycle through the Innovation teamSignificant Achievements and/or Projects 3 new products/services launched within the business that came via the Innovation team. Successful analytics POC supporting automating client responses ran with a Federal Government Agency Development of analytics framework aggregating knowledge, location and experience/skills data. Show less

Key Responsibilities Professional Services Team Creation, Development and Management - Building of a new national PS team to support the sales and delivery of Office software solutions- Lead development of sales/pre-sales and support processes across the business- Lead development of standardised process procedures and documentation- Development and maintenance of revenue business plans- Alignment of client strategy to execution plans- Develop linkage between… Show more Key Responsibilities Professional Services Team Creation, Development and Management - Building of a new national PS team to support the sales and delivery of Office software solutions- Lead development of sales/pre-sales and support processes across the business- Lead development of standardised process procedures and documentation- Development and maintenance of revenue business plans- Alignment of client strategy to execution plans- Develop linkage between sales, development and support divisions- Drive alignment of services and solutions business- Develop and maintain 3rd party vendor relationshipsSignificant Achievements and/or Projects On-boarded new team into the organisation  Developed new business revenue stream and doubled year on year growth Moved employee engagement score from 65% to 72% in one year Show less

Key Responsibilities Business Services Consultancy, including:- Professional services lead role on strategic client projects- Lead and coordinate virtual teams to support the delivery of solution and services design- Define, assess, measure, analyse and develop relevant solutions to align with customers’ objectives- Develop and cost appropriate business models- Manage professional services engagement throughout the sales cycle- Contribute thought-leading… Show more Key Responsibilities Business Services Consultancy, including:- Professional services lead role on strategic client projects- Lead and coordinate virtual teams to support the delivery of solution and services design- Define, assess, measure, analyse and develop relevant solutions to align with customers’ objectives- Develop and cost appropriate business models- Manage professional services engagement throughout the sales cycle- Contribute thought-leading solutions, ideas and concepts within the FXGS businessSignificant Achievements and/or Projects Secured significant strategic projects with Defence, Centrelink and NSW Health Developed professional services frameworks Developed global services client collaterals Introduced new services and solutions into Global Services Show less

Professional Services pre sale solution managerKey Responsibilities Business Solutions consultancy, including:- Workflow and imaging technologies- Dynamic forms creation and forms design technologies and techniques- Multifunction and printing system technologies- Document and content management technologies- Secure document and output technologies and techniques ‘Output Architecture’ consultancy, including:- Data analysis- Cost… Show more Professional Services pre sale solution managerKey Responsibilities Business Solutions consultancy, including:- Workflow and imaging technologies- Dynamic forms creation and forms design technologies and techniques- Multifunction and printing system technologies- Document and content management technologies- Secure document and output technologies and techniques ‘Output Architecture’ consultancy, including:- Data analysis- Cost modelling- Authoring recommendation reports- Developing best practise guidelines- Presentations Professional Services Team Management, including:- Managing A/NZ technical delivery capability- Professional Services career structure development- Developing service and solution offerings- Managing services forecasting/revenueSignificant Achievements and/or Projects Development of National PS technical and consultancy team Development of solution channel partners  Development of high value MFD based solutions:- EDMS connectivity (e.g. TRIM in Department of Veterans’ Affairs)- Follow me Print (e.g. AFP, ASIO, AGD)- Forms solutions (e.g. Vic Roads, HAS, PacBrands) Show less

Key Responsibilities Consultant for workflow and imaging applications, in particular the lifecycle management of forms based processes. Areas including:- Forms design techniques- Dynamic forms creation techniques- Printing systems- OCR/ICR technologies- Workflow technologies- Document and content management technologies Management of the Australian Passports, Delta system support and development team, which includes:- Management of 6 development and… Show more Key Responsibilities Consultant for workflow and imaging applications, in particular the lifecycle management of forms based processes. Areas including:- Forms design techniques- Dynamic forms creation techniques- Printing systems- OCR/ICR technologies- Workflow technologies- Document and content management technologies Management of the Australian Passports, Delta system support and development team, which includes:- Management of 6 development and support staff- Scope and develop best of breed technology enhancements - Provide pre sales and program management support for other customer projects- Co-ordinate Delta development team workloads- Achievement of business unit financial performance to budget- Management of risk inherent in service operations- Prepare and present system change proposals to the customer- Project manage the implementation of change proposals- Manage maintenance agreements and customer billing- Produce quarterly reports- Chair regular application management meetings- Liaise with system suppliers Show less

Key Responsibilities Consultancy – scoping customers business processes to derive EDM recommendations and best practices Project Management –Electronic Document Management (EDM) projects, managing the design, development and implementation phases Supporting Sales teams in sales and annuity growth of Xerox equipment and services, aligned to the public sector Report and proposal writing around EDM Developing advocated (repeatable) solutions in the Public… Show more Key Responsibilities Consultancy – scoping customers business processes to derive EDM recommendations and best practices Project Management –Electronic Document Management (EDM) projects, managing the design, development and implementation phases Supporting Sales teams in sales and annuity growth of Xerox equipment and services, aligned to the public sector Report and proposal writing around EDM Developing advocated (repeatable) solutions in the Public Sector Developing and managing Xerox analyst resources to deliver these EDM solutionsSignificant Achievements and/or Projects Health Sector solutions development within Xerox - secured, project managed and implemented a half million pound EDM deal within Walsall Hospitals Trust. This has now led to a multi million pound deal to develop and manage the delivery of a total Electronic Patient Record in line with Government directives. This has positioned Xerox as a major player in this market place to fulfil identical needs in the 300 other Trusts around the UK.  Rolls-Royce facilities management bid and presentation – member of the tender bid team to complete the EDM requirements. Developed presentation to support multi million pound bid for facilities management to take over all document production and management practices within Rolls Royce UK sites. Securing the Millward Brown deal - primarily a deal for printing equipment, this was secured by significant pre sales work in measuring and proving the business case, educating the staff and including a number of software solutions to dovetail the equipment into their existing business systems. Birmingham Registry Office issues – managed the resolution of technical problems that this customer was experiencing with a Document Management solution provided through a Xerox partner. The outcome saw the customer's hostility removed and further development of the solution into other areas of the business. Show less