I'm an ITIL and PMP trained Project Manager and ITSM Senior Consultant with over 15 years experience in the IT industry covering both the public and private sectors. I have performed many roles in this time including, Service Delivery Manager, Project Manager, ITSM Consultant, Senior Business Analyst; with strong technical knowledge in a broad array of systems and methodologies I have been able to excel in a number of very demanding and dynamic environments.I build and develop high performance teams, ensuring they have the support, guidance, and training they need in order to be successful. I provide hands on leadership, ensuring all employees feel a personal commitment to the organisational objectives.Key SkillsITSM Consulting and Project Management•Business process modeling and design, re-engineering and process modeling with Swim lane and BPMN methods to ITILv3 (2011) framework•System and business process implementation of business applications/systems to support defined business processes in line with ITILv3 (2011)• Analysis and alignment of ITSM policies, business processes and work instructions to the applicable Business Analysis Activities• Elicitation of Functional and Non-functional requirements, including business rules, through:• Workshops with business representatives and stakeholders• Interviews• Analysis of source documents and existing systems documentation• Analysis of legislation and regulations and standards• Documented business and systems requirements with requirements traceability• Effective business analysis, stakeholder management and leadership skills with a client focus• Development of business cases for complex and high value ICT projects• Development and review of proposed solutions to ensure alignment with requirements• Practical understanding of implementing projects and change management