● Experience handling large ticket volumes through Connectwise Manage and closing tickets in a timely manner.● Worked with Connectwise Automate RMM tool to monitor numerous client systems.● Provided remote support to 100s of clients in various locations throughout the US.● Administered numerous Windows Server environments and strong experience with Active Directory.● Experience supporting remote/field staff and troubleshooting VPN/RDP connections.● Experienced with Watchguard technologies and firewall deployment/management.● Heavy experience with VMWare and deploying ESXi boxes for Windows server environments.● Provided exemplary customer service and customer satisfaction.● Gained strong remote assistance/troubleshooting skills.● Proven ability to accurately and efficiently resolve technical issues.● Experience supporting a wide variety of industries (Accounting, Law, BioTech, Construction, Realty, etc.)

● Data Science in Practice/Python - Conducted my own data science project testing statistical analyses on U.S state expenditure on education and state test scores of students K-12 - Used various Python libraries such as Pandas and Numpy● Introduction to Statistical Analysis/Rstudio● Supervised Machine Learning Methods/Logistic Regression, K-NN, Decision Tree, SVM, etc. - Gained knowledge in various binary classification methods● Neural Networks and Deep Learning/Python - Stochastic gradient descent/Logistic regression - Softmax function and cross-entropy - Feedforward neural networks - Convolutional neural networks training - Recurrent neural networks● Neuroanatomy and Physiology● Intro to Comp Science/Java● Interaction Design/HTML & CSS - A project based course that focused on web app development and design - Created an event planning app using HTML/CSS, Javascript, JQuery, and Handelbars - https://github.com/gassajor000/bringit

● Experience working in a high-paced teamwork environment● Handled rapid orders that required strong teamwork and communication skills● Gained good customer relations skills as well as co-worker relations skills● Created an efficient work environment to meet large order volumes and customer satisfaction