Andrew Cheeves Email & Phone Number

Atlanta Metropolitan Area

Responsible for driving large client integration projects from inception to delivery. Led clients through the discovery process to capture business needs and design appropriate solutions. Delivered products to clients that seemed bespoke, but leveraged the maximum amount of in place system architecture possible. Led dozens of multi month projects to integrate systems, migrate data, and implement process automation for clients such as Supported clients through launch and produced detailed documentation to hand off to run time ops team. Worked with clients to estimate, plan, groom, and drive smaller projects to delivery.

Greater Atlanta Area

Worked as a software consultant for businesses that have chosen to contract out Improving employees. Clients included medical software companies and banks integrating automated and bulk payment solutions. Worked as scrum master and QA in scrum teams regularly running all Agile ceremonies. Took the lead on all product owner engagements facilitating mutual understanding and managing expectations on both software functionality and time of delivery. Worked with clients designing and testing API enhancements. Not only tested and implemented the technology that the client needed, but also consulted them on what would be the best business and tech solutions for their company. Additional experience in test automation tools.

Alpharetta, Georgia, United States

Project Manager (Sept 2015 - May 2019): Responsible for coordinating and optimizing all aspects of the business including technical development, sales, support, and advertising. Worked with developers overseeing scope management, production, and QA to ensure new deliverables arrive on time and within budget. Implemented Agile methodology including daily standups, burndown charts, and highly visible kanban boards across the business which helped maintain a smoothly running operation and ensured that products are always ready to ship out to customers. Analyzed data and customer feedback to identify and capitalize on new opportunities. Lead Service Specialist (Feb 2013 - Sept 2015): Led a team of technical support staff responsible for providing QA for all new software and managing a monthly regression test for new firmware rollouts. I also provided client facing services troubleshooting errors, fixing bugs, and managing customers’ expectations, all while being the lead point of contact for thousands of clients ranging from freelance editors to major hollywood post houses. Frequently worked with clients to provide a balance of technical consultations and risk assessment to create solutions custom tailored to their business needs. Maintained high expectations for every interaction, resulting in FSI having one of the best and most responsive customer support teams in the film industry.