o o Manage Product Validation team.o Project assignmentso Scheduling and managemento Review test strategies and test caseso Drive automation planning for all Sciemetric products.o Review automation plans, estimates, designs and code.o Organize and plan product test lab.o Manage Product Service departmento Generate quotes for product repairso Assist and mentor service technician with root cause analysis of Sciemetric computer systemso Manage product warranty issueso Manage product upgradeso Assess product quality through reports and data analysis.o Manage Customer Support teamo Ensure customers are managed appropriately and in a timely mannero Manage support staff Ensure cases are reviewed and closed in a timely fashion Ensure all customer communication is appropriate Ensure through regular surveys that customers are happy with the service Sciemetric staff has provided. o Manage and maintain data integrity in SalesForce o Manage Product quality in the capacity of Quality Manager, globally.o Develop Quality Management Systemo Manage and maintain quality management systemo Ensure all departmental processes are followedo Edit/update processes and procedureso Review and approve process/procedure updates for all departmentso Ensure high level of product quality for all products produced by Sciemetrico Conduct internal quality auditso Write CARs for non-conformanceso Schedule and chair management review meetings.o Schedule and manage external ISO audits. (BSI)

Develop automation using TestComplete (J-script), train QA teams on automation processes and how to use TestComplete

o Manage global test teams to ensure effective and efficient testing of March Networks products. (India, Italy, Ottawa)o Organized and managed a beta trial team, interfacing with customers on a daily/weekly basis in order to improve product quality and customer satisfaction.o Customer facing meetings to plan and organize product implementation in production environments.o Hiring resources, contract and fulltime, outsourcing.o Developed and implemented processes and process improvements in order to streamline work flow for more effective testing. (Use of test strategy documents in planning phase, Defect Tracking Process, Retrospective meetings, use of Beta license and Beta testing)o Initiated communication between Customer Support group and test group to gain valuable customer information in order to improve product quality and customer satisfaction.. o Assessed requirement of automation, planning of automation, implementing automation.o Assessed test lab and planned a customer simulation component for more effective testing of March Network’s products.o Initiated use of Beta License in pre GA software releases.o Working with customers to insure appropriate training and customer satisfaction.o Initiated and organized defect reviews.o Introduced retrospective meetings for the purpose of assessing processes used during the SDLC.o Prepare quality summaries and reports for stakeholders and decision makers.

Manager of Quality Control group. This group was made up of five software test groups, with two to three people in each group. Other duties include but not limited to, hiring, performance reviews, assessing and costing of lab equipment, reviewing test estimates and test plans.

Software tester and automation developer