Andrew Crawley Email and Phone Number

- Delivered comprehensive technical support to UC Berkeley's student body of over 40,000, ensuring timely and effective resolution of hardware, software, and networking issues.- Resolved technical issues related to WiFi connectivity, software licensing, hardware troubleshooting, and malware removal.- Optimized IT service delivery by efficiently managing customer interactions through ServiceNow, a ticket management system, and by leveraging tools including: Aruba Central, Avaya… Show more - Delivered comprehensive technical support to UC Berkeley's student body of over 40,000, ensuring timely and effective resolution of hardware, software, and networking issues.- Resolved technical issues related to WiFi connectivity, software licensing, hardware troubleshooting, and malware removal.- Optimized IT service delivery by efficiently managing customer interactions through ServiceNow, a ticket management system, and by leveraging tools including: Aruba Central, Avaya, Confluence, and UC Berkeley internal admin tools to streamline support processes. Show less

- Ensure reliable backend infrastructure for 8,000+ network users across UC Berkeley by integrating tools such as NetMRI and Aruba Central, facilitating seamless connectivity in campus residence halls, and administrative offices.- Maintain WiFi and network systems management across campus and residential halls by troubleshooting and supporting over 10,000 devices, including network switches, wireless access points, Power over Ethernet (PoE) devices, and performing port activations.-… Show more - Ensure reliable backend infrastructure for 8,000+ network users across UC Berkeley by integrating tools such as NetMRI and Aruba Central, facilitating seamless connectivity in campus residence halls, and administrative offices.- Maintain WiFi and network systems management across campus and residential halls by troubleshooting and supporting over 10,000 devices, including network switches, wireless access points, Power over Ethernet (PoE) devices, and performing port activations.- Provide technical support for peripheral devices such as point-of-sale (POS) registers, time-tracking systems, door entry controls, ADA accessibility readers, and card readers across campus facilities. Show less

- Managed global sourcing and inventory of electronic hardware commodities (HDD, SSD, CPU, GPU, IC, Memory, Peripherals) for procurement and distribution within a global OEM/EMS network. - Collaborated with interdepartmental teams including QC, Operations, Legal, and Credit to facilitate seamless supply chain solutions and to handle buy-side and sell-side negotiations.- Executed end-to-end sales cycle activities, including prospecting, cold calling, CRM management, pitching, and… Show more - Managed global sourcing and inventory of electronic hardware commodities (HDD, SSD, CPU, GPU, IC, Memory, Peripherals) for procurement and distribution within a global OEM/EMS network. - Collaborated with interdepartmental teams including QC, Operations, Legal, and Credit to facilitate seamless supply chain solutions and to handle buy-side and sell-side negotiations.- Executed end-to-end sales cycle activities, including prospecting, cold calling, CRM management, pitching, and successfully closed a deal, for strategic procurement and resource management for top manufacturing partners and OEMs. Show less

- Managed a 5-member consultant team contracted to elevate Intel's Global AI Impact Festival by developing a comprehensive marketing and engagement channel strategy aimed at fostering active participation amongst students in high school, community college, and university.- Formed strategic partnerships with four educational organizations, optimizing content distribution and driving an increase of 6,800 attendees in projected festival attendance through focused engagement efforts.-… Show more - Managed a 5-member consultant team contracted to elevate Intel's Global AI Impact Festival by developing a comprehensive marketing and engagement channel strategy aimed at fostering active participation amongst students in high school, community college, and university.- Formed strategic partnerships with four educational organizations, optimizing content distribution and driving an increase of 6,800 attendees in projected festival attendance through focused engagement efforts.- Curated the development of a comprehensive multi-channel marketing initiative, projected to drive an 11% increase in festival registrations, with a focus on outreach to underrepresented communities within the tech industry. Show less

- Delivered strategic consulting services to optimize Checkr's customer acquisition funnel by implementing a scorecard evaluation system, leading to a 1.3% increase in acquisition conversion rates and enhancing their market positioning against industry competitors.- Leveraged data-driven decision-making through market research, competitive analysis, and user surveys to propose transformative growth strategies expected to attract 25k new customers and generate $27 million in revenue.-… Show more - Delivered strategic consulting services to optimize Checkr's customer acquisition funnel by implementing a scorecard evaluation system, leading to a 1.3% increase in acquisition conversion rates and enhancing their market positioning against industry competitors.- Leveraged data-driven decision-making through market research, competitive analysis, and user surveys to propose transformative growth strategies expected to attract 25k new customers and generate $27 million in revenue.- Recommended UI/UX enhancements and data optimization initiatives, utilizing in-depth analysis and user feedback to elevate product usability and streamline the overall user experience. Show less

- Delivered programming and robotics tutoring to students aged 7-14 through interactive, personalized lessons in Python, JavaScript, CSS, and HTML, both in-person and online.- Designed customized learning plans tailored to individual student needs, resulting in high retention rates and positive feedback from parents through regular progress discussions.- Successfully marketed and sold $2,000/month tutoring plans using a subscription-based model, showcasing the value of the curriculum to… Show more - Delivered programming and robotics tutoring to students aged 7-14 through interactive, personalized lessons in Python, JavaScript, CSS, and HTML, both in-person and online.- Designed customized learning plans tailored to individual student needs, resulting in high retention rates and positive feedback from parents through regular progress discussions.- Successfully marketed and sold $2,000/month tutoring plans using a subscription-based model, showcasing the value of the curriculum to parents and driving consistent customer satisfaction. Show less