Andrew Bates Email & Phone Number

Birmingham, AL, US

Birmingham, Alabama, United States

• As Task Force Manager, my job is to operate market segments for Area General Managers who are absent for any reason. When not on active assignment, I have worked to provide training and resources for my department.
• Travel 75% of the time
• Take over markets following a leave of absence from the Area General Manager, assuming ownership and maintaining relationships of key accounts within a… Show more As Task Force Manager, my job is to operate market.
• Take over markets following a leave of absence from the Area General Manager, assuming ownership and maintaining relationships of key accounts within a portfolio of properties for the duration of their leave
• Serve as auxiliary trainer when not actively on assignment
• Provide feedback to Field Operations leadership regarding ongoing operations in the markets to which I’m assigned

Nashville Metropolitan Area, Tennessee, United States

• As the Area General Manager for Greater Nashville, I ran operations for the southern half of our Nashville market. I was responsible for our members’ experience, acting as liaison to the properties in my market.
• Managed relationships of key accounts within a portfolio of properties
• Coordinated team schedules and leverage… Show more As the Area General Manager for Greater Nashville, I ran operations for the southern half of our Nashville market. I was responsible for our members’ experience.
• Coordinated team schedules and leverage critical tasks to high performers
• Evaluated property and home conditions, ensuring inventory meets Landing standards
• Oversaw members’ reservations from beginning to end as a key point of contact to ensure 100% member satisfaction

Birmingham, Alabama, United States

• As a Personal Banker at a Wells Fargo branch, I serve customers directly to support their banking experience and financial success.
• In terms of concrete activities, helping my customers usually means opening/maintaining deposit accounts, time accounts, credit cards, and personal loans.
• The cornerstone of my work is inviting customers to have a thoughtful conversation about their needs,during which we may discover products or services that may benefit them.
• The service I… Show more As a Personal Banker at a Wells Fargo branch, I serve customers directly to support their banking experience and financial success.
• The service I provide leaves my customers feeling supported; Over 90% said their interaction with mesignificantly increased the likelihood of their recommending Wells Fargo to friends or family.
• The revenue I generate is substantial: I closed over $50,000 in new loan volume in my first two monthsout of training,

Homewood, Alabama, United States

• As a Banker Coach for Birmingham's team of Everyday Banking CSS's, I planned, directed, and directly provided on-the-job training for new hires.
• In addition to my standard call-taking work, I was involved in mentoring and peer-coaching new hireswithin my line of business.
• While working within the banker coach team, I was repeatedly selected for additional projects to assistother teams and the site as a whole. These included taking on Team Lead responsibilities for… Show more As a Banker.
• While working within the banker coach team, I was repeatedly selected for additional projects to assistother teams and the site as a whole. These included taking on Team Lead responsibilities for differentmanagers.

Homewood, Alabama, United States

• As a Customer Success Specialist (Everyday Banking) for Wells Fargo, I worked in a high-volume call center to service customer accounts, render technical support, and provide banking information to customers.
• My average call duration was 4 min. and 57 sec., while my quality assurance record average was 99.02%, as measured from my very first call to my last. In surveys, 73.35% of my customers said their interaction with me.
• My average call duration was 4 min. and 57 sec., while my quality assurance record average was 99.02%, as measured from my very first call to my last. In surveys, 73.35% of my customers said their interaction with me.
• The above metrics demonstrate the degree to which I am able to balance a warm and congenial customer experience with the highest standards of efficiency and regulatory adherence. Show less

Birmingham, AL

• As a Logistics Account Executive at TQL, I brokered freight and assisted more senior employees with servicing their existing loads and customers. In this role, I:
• Led my tenure group in overall revenue and number of customers closed.
• Researched and resolved collections and billing disputes with tact and efficiency.
• Trained for 5 months by assisting four senior brokers directly, helping to quote, build, book, and track over $75,000 in brokered loads.
• Consistently increased… Show more As a Logistics Account Executive at TQL, I brokered freight and assisted more senior employees with servicing their existing loads and customers. In this role, I:
• Consistently increased margins for the accounts I serviced above company averages.

Birmingham, Alabama

• As a Room Service Agent at the Elyton hotel, I took guests' orders by phone, packaged them for transit, and delivered them to guest rooms. In this role, I:
• Provided fine-dining service to guests in their rooms equal to the standards kept in our full-service restaurant
• Ensured menu items arrived in perfect condition regardless of order volume or time constraint
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
• Assisted banquet events… Show more As a Room Service Agent at the Elyton hotel, I took guests' orders by phone, packaged them for transit, and delivered them to guest rooms. In this role, I:
• Assisted banquet events in preparation, administration, cleaning, and resetting

Birmingham, Alabama

• As a Front Desk Agent at the Elyton Hotel, I:
• Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
• Managed guest check-in and check-out procedures, reservations and payments.
• Organized facility tours to connect with prospective customers and proactively address objections with knowledgeable responses.
• Executed daily operations across multiple software platforms including MARSHA, MICROS Opera and Salesforce GXP.
• Trained… Show more As a Front Desk Agent at the Elyton Hotel, I:

Madison, New Jersey

• As a Crew Member at Urban Fire, I:
• Cooked and assembled menu items on the line.
• Performed cashiering, restocking, serving, and phone-answering duties as necessary
• Cleaned surfaces, mopped floors, maintained bathrooms, stacked firewood, and washed dishes (including breaking down and resetting the line).

Madison, New Jersey

• Through the school's Federal Community Service Program, I was able to select two placements that qualified as a federal work study while enrolled at Drew University. The first was an after-school program for.
• Participated in curriculum development and worked with… Show more Through the school's Federal Community Service Program, I was able to select two placements that qualified as a federal work study while enrolled at.
• Participated in curriculum development and worked with students individually to help them achieve their objectives. Show less

Birmingham, Alabama Area

• As a Driver for Marco's Pizza, I:
• Double-checked all orders for quality, packed orders securely, and delivered orders promptly while maintaining the highest standard of safety.
• Capitalized on slow periods to restock supplies, clean counters, remove trash, and wash dishes.