Andrew Dyer's Location
Runcorn, England, United Kingdom, United Kingdom
Andrew Dyer's Contact Details
Andrew Dyer work email
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Andrew Dyer personal email
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About Andrew Dyer
A confident and highly credible security-cleared change management professional with over 20 years’ experience of successfully developing and delivering business and information technology projects, across public and private sectors. Experienced in funding, having successfully secured in excess of £40m of finance from UK, EU and international sources and a strong understanding of the policy and protocols around major funding sources. Excelling in working with senior business stakeholders and making successful representations at national government level for employers/clients. Effective networker, having built several project consortiums across industry and academia for research project delivery. Comfortable in delivering projects using a range and blend of structured methodologies, as required, with proven experience of leading and motivating multi-disciplinary and often split-location teams. Possessing a strong commercial focus and the ability to quickly adapt to new, specialised sectors and industries with experience of managing large and highly technical projects, including multiple concurrent work streams. Thriving in interesting and challenging roles and looking to make an ethical difference, positively impact society, improve customer/user experience, drive business improvements and achieve all agreed project objectives. Key Skills;• Project/Programme Management • Project Management Office• Grant Funding • Bid/Tender Management • Change Management• Stakeholder Engagement/Management • Communication/Presentation • Risk Management • Staff Leadership/Motivation • Data Analysis/Reporting • Performance Monitoring• Financial Controls • Research & Development • Microsoft Office 2010Specialties: PRINCE2 Practitioner, Project Management, Change Management, Government Liaison, Stakeholder Relationship Management, Grant Funding
Andrew Dyer's Current Company Details
Andrew Dyer Work Experience Details
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Head Of Bids And ProjectsRc FornaxRuncorn, Gb
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Head Of Bids & ProjectsRc Fornax Nov 2024 - PresentUnited Kingdom
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Senior Project & Programme ManagerHm Courts & Tribunals Service (Hmcts) Jan 2023 - Nov 2024London, England, United KingdomResponsible for multiple concurrent projects (up to 9 at one time) within a major multi-year programme. Ensuring new application development was completed, data migrated and in a position to achieve legacy application decommissioning and benefit realisation.• Managing a large multi-disciplinary team (40+), providing direction, task assignment & prioritisation, and oversight on their work. This includes resources from several suppliers and formal supplier management.• Managed from start to finish a successful DOS 6 (Digital Outcomes) procurement on Crown Commercial Service (CCS) for a new Power Platform development and support supplier.• Successful delivery, ahead of schedule and below budget of multiple new case management applications, including data migration, enabling the decommissioning of legacy and high-risk applications.• Strong pipeline management bringing forward options papers and requests for funding for target legacy applications as appropriate with 100% success for funding.• Effectively utilising Agile, Waterfall or hybrid delivery methodologies to ensure successful delivery on Microsoft Power Platform Applications in Azure using a variety of tools including JIRA and Confluence.• Close working with Service Design & Transition and Release Management teams to ensure seamless route to live for newly developed applications and transition into live support and service management. -
Director & Lead ConsultantDpmg Consulting Limited Jan 2023 - Nov 2024Cheshire, England, United Kingdom
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Senior It Project ManagerIcf Aug 2021 - Jan 2023New York, New York, United StatesRemotely managed the US team within a large global delivery team to deliver and support a major energy utility in New York with their ongoing programme of energy efficiency projects.• Managing and delivering 19 separate projects concurrently as part of a large and complex energy efficiency programme of work across the client and its two subsidiaries.• Led the IT support for the delivery and processing teams in the day to day running of these projects.• Supported client engagement, and led the requirements gathering and refinement process, screen mock-ups, user story creation and approvals.• Matrix managed the internal development, testing and reporting teams internally to ensure client requirements were gathered and delivered to the client satisfaction.Key Achievements:• Successfully transitioned from my UK role to managing all IT delivery for this high profile and valuable client.• Delivered the transition of field-based QA/QC inspections from paper to a mobile app with direct integration to core systems. -
Senior It Project ManagerIcf Jan 2021 - Jul 2021Leeds, England, United KingdomManaged the UK team within a large global delivery team to deliver and support a large national citizen facing service meeting Government Digital Service (GDS) standards in the UK.• Managed the UK team including two senior Business Analysts and six junior Business Analysts.• Owned the service management process using ITIL principles supporting 100+ auditors and 100+ contact centre staff based in the UK.• Supported client engagement, and led the requirements gathering and refinement process, screen mock-ups, user story creation and approvals.• Assisted the engagement with the Scrum Master, development teams and testing teams to size and prioritise the back log for the client.• Supervised a technical writing team to ensure all required documents to support the programme were drafted, reviewed, and approved for sharing with the client.Key Achievements:• Created and led the UK Digital team and supported knowledge transfer from and roll-off of resources in the US who had surged to support service inception.• Successful wind-down, decommission and transfer of all services, infrastructure and data following early termination of the contract, meeting all delivery dates, and securing bonus payments for the company.
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CouncillorHalton Borough Council May 2021 - May 2022Halton, England, United KingdomElected in May 2021 as the first ever Green Party Councillor in Halton Borough Council. -
Senior Project ManagerCavendish Wood Apr 2020 - Dec 2020Manchester, England, United KingdomManaged the delivery of a new critical service replacing a legacy solution used by 1,000 technical support users to maintain access, software and permissions across the entire DWP estate.• Managed a delivery team including a Technical Architect, Developers and a Business Analyst.• Successfully moved the new service through Alpha and into a phased live rollout implementation.• Responsible for all service transition activities and stakeholder engagement to ensure that a known legacy solution could be replaced, ensuring stakeholders and users were brought with the transition.• Single point of contact across DWP for the new service and coordinated technical engagement and integration requests.Key Achievement:• Strong communication and stakeholder engagement that enabled users on the legacy solution (20 years+) were able to transition comfortably. -
Technical Project ManagerCaci Ltd Nov 2019 - Apr 2020Liverpool, Merseyside, United KingdomTechnically assured a service transition programme to a new lead technical supplier for DBS through close working with product and service owners, within the DBS and the new supplier to ensure the seamless and effective transition.• Assured the service transition, ensuring stakeholder identification and engagement across multiple workstreams, triaging all documentation and deliverables whilst ensuring executive management had all required information to review and approve in a timely manner.• Led on the Extract Transform and Load (ETL) mapping for existing data in current supplier owned tools and assured the process developed by the new supplier.• Clarified and agreed scope, user stories and commercial success criteria with product and service owners in a challenging environment.Key Achievement:• Recovered multiple struggling workstreams by implementation of new governance and processes and significantly wider stakeholder engagement and communication. -
Lead Project Manager & DirectorDyer Consulting Ltd Dec 2012 - Apr 2020Cheshire, United KingdomDyer Consulting Ltd offers interim project management services with experience across private and public sectors, including;Banking/Financial ServicesRenewable EnergyUtilitiesEnterprise & InnovationHealthEducationLocal AuthorityGrant Funding advice and support available to applicant companies and universities. I possess many years of international experience from both funder and applicant perspectives across multiple sectors.KeyWords: Project ManagementProgramme ManagementAgileWaterfallDigitalStakeholder ManagementVision PlusMigrationMobile AppCustomer JourneyProcess MapCustomer Experience
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Senior Project Manager - Eu Exit - Security ClearedDepartment For Environment, Food And Rural Affairs Mar 2018 - Oct 2019Crewe, United KingdomManaged an EU Exit IT project using Agile methodology from Discovery phase into development through Alpha and Beta phases and into Live service.• Migrated a government department from a highly manual, paper-based service to an online, user-centred service with gov.uk and with automatic straight-through processing within cloud-based Dynamics 365 required for increased volumes predicted as a result of EU Exit.• Delivered the ‘route to live’ including service transition, business continuity and incident management during the warranty phase for contingency service deploying Windows 10 ahead of the SharePoint 365 and subsequent Dynamics 365 & Azure solution including data modelling and transition to a data warehouse.• Created and maintained the project plan, RAIDs, budget forecasts & reporting (£10m+), governance, documents, product backlog using JIRA & Confluence and stakeholder management with wider programme.Key Achievements:• Successfully supported a challenging Product Owner, who had been previously failed by delivery teams to maintain focus and support to enable the project to remain on plan.• Recovered a failing project whilst meeting Government Digital Service (GDS) standards. • Recruited and matrix managed a large (60+) co-located project team, including civil servants, contractors and supplier resources from multiple vendors. -
Project Manager - Commercial BankingRoyal Bank Of Scotland Business Sep 2017 - Mar 2018Manchester, United KingdomManaged two concurrent commercial banking digital projects within ‘Programme Ramus’ using Agile methodology.• Delivered self-serve capability to an existing customer product and designing a new cash management customer product for launch in 2018, often deputising as Product Owner with suppliers.• Facilitated excellent stakeholder engagement and management within a complex Non-Disclosure Agreement (NDA) environment.• Line managed two Business Analysts and matrix managed a large cross-functional project team of up to 40 internal colleagues and third party suppliers.Key Achievement:• Delivered process improvement across three cash products resulting in reduced errors within RBS cash centres. -
Portfolio Lead - Special Vehicle OperationsJaguar Land Rover Jan 2017 - Jul 2017Coventry, United Kingdom• Executed a newly created role as the portfolio lead for ten distinct projects with a single focus to transform the way the business delivered supporting and enabling projects.• Led ‘critical advisor’ capability between business and technology teams to ensure effective requirements gathering and communication.• Recruited and line managed a Business Analyst and matrix managed an IT Project Manager, two internal design teams and 3rd party suppliers development and support teams.• Designed and delivered a premium customer journey during which VVIP customers personalised and customised their bespoke vehicle, from invitation to vehicle collection which included a luxury commissioning environment.• Identified and improved supporting operational processes and delivered automation to reduce manual effort and enable increased customer volume to not translate into increased staff being required.• Strengthened requirements definition, traceability, change control and user testing to enable better business readiness to land projects. -
Project Manager - Digital TransformationMbna May 2016 - Dec 2016Chester, United Kingdom• Led the digital work streams of multiple simultaneous projects within a Financial Conduct Authority (FCA) regulatory programme.• Implemented changes to the online credit card application form, online account servicing as well as the iOS and Android mobile servicing applications, whilst ensuring all colleague training materials, LMS content and simulators were updated and maintained.• Facilitated the monthly regulatory and user experience backlog using SCRUM methodology relating to the public website, online card servicing and online application system using JIRA and including the task management of IT, User Experience (UX) and testing (UAT) teams to identify, prioritise, code, test and deliver fixes in an agile manner.• Matrix-managed internal development and testing teams, including the contract management of third party suppliers - ensuring all requirements were understood and were met with full traceability.• Adhered to all project governance, responsible for all stakeholder management (internal and external) and project communications. • Nominated and shortlisted for the internal ‘Making Good Stuff Happen’ award due to the positive immediate impact made on project. -
Business Readiness Manager - Visionplus MigrationJohn Lewis & Partners Dec 2015 - May 2016London, United Kingdom• Organised the business readiness and customer communication work streams of this platform migration programme including all user acceptance testing, marketing and branding activities for the new product and services being launched.• Ensured the simultaneous re-brand activities were de-risked and the public website and online services were seamlessly integrated – working with internal marketing and UI design teams as well as external design agencies.• Coordinated the business requirements capture for the new online application, online account servicing and iOS and Android mobile applications and correctly translated into deliverables to ensure a smooth transition through design, build, testing and implementation.• Delivered a complete end-to-end customer journey view, identifying all touch-points, and recommending improvements and efficiencies using increased breadth and depth of digital channels. -
Senior Project Manager - Digital ChangeBarclaycard Jul 2015 - Dec 2015Liverpool, United Kingdom• Designed, developed and delivered the digital strategy for Barclaycard Collections & Recoveries.• Managed Contact Centre, Back Office & Quality Assurance (QA) teams to successfully implement online Income & Expenditure capability for collectors and customers and migrated online external 3rd party collections activity within Barclaycard Online Servicing – including organisational change as required by the new processes.• Developed new processes to better support vulnerable customers using digital tools within unsecured lending collections.• Delivered a new and improved internal HR incentive scheme for collectors and team managers to meet regulatory requirements from inception, requirements, stakeholder management (including HR and Trade Unions), staff communications, through to delivery. -
Senior Consultant Project Manager - DigitalAmeo Jun 2015 - Jul 2015Gloucester, United Kingdom• Led a project team including consultant subject experts and staff across the Council including change, digital engagement, ICT, contact centre and customer insight to deliver a digital transformation project ‘sprint’.• Confidently operated at Head of Service level, influencing digital strategy to deliver improved customer service and ‘cashable’ savings.• Identified and implemented ‘quick win’ process improvement across multiple services and departments including the main public facing website and simplified online customer journeys.• Delivered longer-term transformational change opportunities through customer journey mapping, including cost and benefit analysis and development of business case opportunities for Programme Board endorsement.
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Senior Project Manager - DigitalBarclays Nov 2013 - May 2015Northampton, United Kingdom• Led a team of 3 Project Managers and 2 Business Analysts to design, develop and deliver the digital strategy for Barclays Customer Advocacy across Payment Protection Insurance (PPI), Packaged Bank Accounts (PBA) and Retail Bank complaints; was the single contact point and subject matter expert for new digital project initiation.• Analysed Net Promoter Score (NPS) data and customer comments/complaints/feedback and where relevant designed digital solutions to be brought forward, developing business cases, completing impact assessments and secured budget to proceed.• Implemented real-time SMS Chat into multiple contact centres, including all business readiness activities – personally creating and delivering multiple training sessions to colleagues, face to face and online.• Delivered SMS and Email alerting and new Online Questionnaires, ensuring all project gates and governance were adhered to and with close working with Data Protection, Information Security and Fraud teams across Barclays and Barclaycard brands.• Managed and co-ordinated multiple simultaneous projects from inception and requirements gathering to design, development, testing and implementation including defect management and incident support in the live environment.• Devised new and improved business processes through identification, process mapping and implementation – including responsibility for the end-to-end customer journey mapping and identified customer experience improvements and any operational impacts.• Coordinated Programme Management Office resources to improve and simplify governance and reporting across the programme. -
Technology Change Manager – Small ChangeBarclaycard Jul 2013 - Oct 2013Hamburg Area, Germany• Managed multiple small technology projects that followed a large card platform migration.• Achieved new software deployment and the test and release of updates to existing software.• Produced new and improved service management processes through identification, process mapping and delivery. • Designed and programmed the management information and reporting of Technology KPI’s to senior/executive management using Microsoft Excel, Access and PowerPoint including VBA coding.
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Programme Management Office (Pmo) - Visionplus MigrationBarclaycard Jan 2013 - Jun 2013Hamburg Area, Germany• Supported multiple programme work streams ensuring correct planning, resource allocation and governance were in place.• Deputised for Lead PMO at all levels and across all programme work streams.• Led the re-planning, re-scoping, and programme level reporting within the end-to-end user testing work stream.• Developed bespoke tools in Microsoft Excel and Access that could accurately and quickly provide the status of the relevant programme work stream to executive.• Co-ordinated the Command Centre team across key events, cumulating in a role as Plan Manager for the live migration event, with ownership of the schedule of events and tasked with re-planning based on actual task timings throughout the event.• Facilitated the Incident Management process using ITIL principles and Service NOW (SNOW) tool in partnership with the application support teams post-live and assisted with prioritisation, coding and deployment of fixes.
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Grant Controller SpecialistVestas Mar 2010 - Dec 2012Warrington, United KingdomGlobal Grant Funding for Research & Development (R&D) Portfolio – Renewable Energy• Held a key portfolio management role between the engineering and finance divisions; actively co-ordinating multiple Project Managers whilst ensuring governance across the €40m grant funded project portfolio; including reporting, audit, risk management, internal audit.• Successful stakeholder management; including international government departments, funding organisations, universities and commercial partners as well as key internal senior management - including successful consortium building and contract renegotiation.• Devised and implemented a detailed control and governance process for the application and management of external funding, including process maps, stage gate control and a full guidance document. • Personally developed a bespoke reporting solution in Microsoft Access to replace an unsupported Microsoft CRM database, this provided essential management information and reporting on external engagements, whilst removing hosting and maintenance costs.• Secured in excess of £30m of grant funding for R&D projects from across UK and EU funding bodies. -
Project ManagerLifelong Learning Uk Sep 2009 - Mar 2010Leeds, United KingdomNational Occupational Standards (NOS) & Qualifications Review – Public Sector• Managed the review and update of the Learning & Development National Occupational Standards (NOS) including the co-ordination of a national consultation involving over 1000 people.• Oversaw the rewrite of the associated assessor and verifier qualifications and awarding body engagement including Requests for Proposals (RFP) and Invitation to Tender (ITT).• Responsible for the project activity of internal colleagues across diverse teams and subcontractors through matrix-management to ensure the project plan and budget remained accurate and deliverable.• Effective Stakeholder Management with internal colleagues, employers, awarding bodies and other key stakeholders. This included the management of the internal project team, technical steering groups and the Project Board. -
Senior Project Manager (Permanent)Seams Ltd Aug 2008 - Jul 2009Sheffield, United KingdomHead of Project Management – Utility Asset Management & Modelling Consultancy• Full co-ordination of the Project Management team, with responsibility for the team personal and professional development.• Managed the delivery of simultaneous projects to a value of over £700k across multiple clients to agreed time, quality and budget including two major 5-yearly final business plans for major utility companies.• Designed new internal processes and control procedures, ensuring the correct level of documentation, plans, procedures and governance were in place for all projects.
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Senior Project Manager (Fixed Term Contract)National College For Leadership Of Schools And Children'S Services (Formerly Ncsl) Nov 2007 - Aug 2008Nottingham, United KingdomInternational School Leader Development Programme Redesign – Public Sector• Delivered a redesigned continuous professional development programme for senior school leaders.• Full budget responsibility for £3m budget whilst achieving time and quality requirements.• Proactively managed internal and external suppliers following PRINCE2 methodology.• Responsible for the successful re-commissioning of the redesigned programme from OJEU notice, Invitation to Tender (ITT), tender evaluation and eventual contract award. -
Project Manager (Permanent)Periscope Ltd May 2007 - Nov 2007Sheffield, United KingdomNew Business Development & Delivery – Market Research• Successful business development, formed new business relationships and generated and negotiated new income.• Produced a Quality Manual in line with Industry Guidelines for the company managing the introduction of new procedures and processes to ensure that the new Quality Standard is met and maintained. -
Special Projects Manager (Fixed Term Contract)Business Link Yorkshire Nov 2004 - May 2007Doncaster, United KingdomEuropean Funded Grant Programme for Innovative Companies – Public Sector• Successfully administered £20m of EU grant funds to South Yorkshire businesses including assessment, award, performance monitoring, contract negotiations and closure.• Constantly and consistently improved relationships with a number of partner organisations, stakeholders and internal staff.• Turned around two under-performing projects to achieve full commitment and outputs at 200% of contractual requirements. -
Assistant Programmes Officer (Fixed Term Contract)Doncaster Council Apr 2004 - Nov 2004Doncaster, United KingdomUK Funded Grant Programme for Community Organisations – Public Sector• Ensured the effective delivery of the multiple regeneration grants including Single Regeneration Budget (SRB), Neighbourhood Renewal Fund (NRF) and Big Lottery Fund (BLF). -
Project Support OfficerDoncaster And Bassetlaw Nhs Trust Jun 2003 - Mar 2004Doncaster, United KingdomUK Funded Grant Programme for Community Organisations – Public Sector• Supported the delivery of a collaborative health referral programme across the PCT and Doncaster Council. -
Trainee It ProgrammerFirst Data Corporation Nov 2002 - Jun 2003Basildon, EssexApplication Support C++ Programmer – Managed Service Provider to Large Financial Services Organisations• Managed the company-wide upgrade to Windows 2000 and new Dell hardware.• Led on Installshield “packaging” of over 200 applications for remote server installation, including all testing. -
Project OfficerBarclays Bank Sep 2000 - Nov 2002Chelmsford, United KingdomDebt Collection Call Centre Merger Project – Financial Services• Worked as a Contact Centre Debt Collector, achieving all targets and receiving positive customer feedback.• Successful with secondment on the merger of the Call Centre Collection units, as a result of the Barclays/Woolwich merger – with two Woolwich contact centres being merged into a Barclays contact centre and closed.• Produced detailed process mapping using Microsoft Visio software, wrote the procedure manual, produced all the training materials for new colleagues and personally trained the internal training team to enable roll out.
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Deputy Manager (Sales)Dixons Sep 1998 - Sep 2000Basildon, United KingdomRetail Store Management – High Street Retail• Effectively managed a team of seven shop-floor sales staff and over-achieved on both personal and branch sales targets.• Achieved “Excellence in Customer Service” award after written customer compliment.
Andrew Dyer Skills
Government Liaison
Stakeholder Analysis
Stakeholder Management
Research
Customer Relations
Budgeting
Negotiation
Program Management
Microsoft Office
Change Management
Project Planning
Ms Project
Contract Management
Excel
Government
Administration
Process Improvement
Governance
Visio
Writing
Project Delivery
Documentation
Microsoft Excel
Budgets
Renewable Energy
Offshore Wind Energy
Grant Administration
Grant Writing
Grants
Energy
Project Management
Prince2
Business Partner Relations
University Relations
Government Relations
Leadership
New Business Development
Project Portfolio Management
Software Documentation
Training
Team Management
Pmo
Business Planning
Grant Preparation
Funding Applications
Management
Cross Functional Team Leadership
Wind
Policy
Business Development
Andrew Dyer Education Details
Frequently Asked Questions about Andrew Dyer
What company does Andrew Dyer work for?
Andrew Dyer works for Rc Fornax
What is Andrew Dyer's role at the current company?
Andrew Dyer's current role is Head of Bids and Projects.
What is Andrew Dyer's email address?
Andrew Dyer's email address is an****@****tas.com
What schools did Andrew Dyer attend?
Andrew Dyer attended Staffordshire University.
What are some of Andrew Dyer's interests?
Andrew Dyer has interest in Environment.
What skills is Andrew Dyer known for?
Andrew Dyer has skills like Government Liaison, Stakeholder Analysis, Stakeholder Management, Research, Customer Relations, Budgeting, Negotiation, Program Management, Microsoft Office, Change Management, Project Planning, Ms Project.
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Andrew Dyer
Luton3sgul.ac.uk, rvc.ac.uk, lshtm.ac.uk
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