Andrew Easter Email & Phone Number

West Des Moines, Iowa

Current member of the Iowa Association of Private Investigators

Des Moines, Iowa Area

Johnston, IA

• Basic Combat Training completed
• Certified EMT-B (E3356714) and Combat Medic
• Certified EMT-B and Combat Medic

Iowa Joint Force Headquarters Johnston, IA

• (UNCLASSIFIED) Operations Analyst for MARRS-N Ready Force software. Responsible for meeting National Guard Bureau requirements for readiness throughout all Iowa Army National Guard Units.
• Provide software education to authorized soldiers (as needed).
• Provide updates/status reviews to the Office of the Adjutant General of Iowa immediately upon request.

West Des Moines, IA

• Design and develop tests and test requirements for products, systems, software and/or related components and equipment.
• Analyze complex data, triage and troubleshoot corrupt PL SQL databases. Utilize a structured query language to create and execute database queries.
• Troubleshoot problems and document test outcomes.
• Define testing processes and ensure tests adhere to federal standards.
• Maintain current knowledge of relevant technologies as assigned, and provide guidance to less-experienced test engineers.

West Des Moines, IA

• Troubleshoot, analyze and resolve advanced application, database and data processing issues in an efficient and effective manner. This is accomplished by actively listening to user concerns, analyzing information.
• Analyze complex data and/or troubleshoot corrupt databases. Utilize a structured query language to create and execute database queries while performing triage and research on data issues.
• Act as resource expert to Help Desk Technicians I & II. This includes mentoring and training.
• Provide backup for Help Desk Technicians I & II during peak times.
• Serve as liaison to application development and software quality assurance teams, in identifying and resolving advanced technical issues. May represent business unit at cross-functional meetings.
• Appointed primary Point of Contact for maintaining issue updates and process improvement implementation with sister contractor (ActioNet). This includes open communication and running meetings between companies (while.

• Maintain and document process for management of users, adding, deleting and updating based on customer requirements within the identity management product(s).
• Perform auditing and provide reporting to the security team to meet client requirements.
• Enforce security policies or guidelines in accordance with Federal Government Security Standards.
• Validate access request forms for proper authorization.
• Establish and maintain accounts, as needed, within the IT systems.
• Review system and account reports to identify and process violations of Security Regulations.

West Des Moines, IA

• Support hospitals and physician offices with technical tools used for Medicare reporting
• Assist users with the installation of programs in multiple environments, and provide education in the use of client mandated software. Help users access reporting structures. Resolve issues regarding installation.
• Serve as liaison to application development and software quality assurance teams when identifying advanced technical issues. Troubleshoot and analyze complex data sets in order to resolve advanced application, corrupt.
• Document and track each issue (in incident/problem management system), and escalate issues that require more advanced research and troubleshooting. Recognizing and resolve hardware issues (workstation, laptop, printer.

West Des Moines, IA

• Previously Known as Buccaneer
• Support implementation and assist with user training for about 25,000 users for QIMS application [including physician offices and End Stage Renal Disease (ESRD) facilities].
• Acted as a liaison for a group of up to 20 employees (permanent and temporary employees). This consisted of bridging communication between employees working on the project and management.
• Assist with creation of flowcharts/process flows utilized under project policies set forth by the Centers for Medicare and Medicare Services.
• Created a process for organizing, tracking, and maintaining 25,000 plus user registrations. This included a trend analysis and daily tracking of numbers and progress of the project.