Andrew Frey Email & Phone Number

Scottsville, New York, United States

-Handle day to day incident troubleshooting, requests, and user questions to support ERP and MES systems-Gather, track, and analyze data to determine root cause, propose corrective actions as well as system enhancements-Create, execute, and document test scenarios to ensure the system functions correctly based on business requirements.

Cleveland, Ohio, United States

• Chosen for highly selective, paid Dev10 training program - less than 5% of applicants are hired• Training in Java

Greece, New York, United States

• Certified Therapeutic Crisis Intervention (TCI) Trainer• Works alongside teachers in a small classroom setting• Manage student behavior in the classroom by establishing and enforcing positive working relationships, rules and procedures• Reinforced planned activities and lesson plans to help enhance the academic, emotional, and physical development of students.• Substitutes classes as needed due to staffing shortages• Assist residential youth housing staff by covering shifts[

Rochester, New York Metropolitan Area

• Coordinate a year-long grant assisting at-risk youth obtain life skills• Manage case load of up to 43 individuals • Design, create, and implement various training presentations to present to mentors/co-workers• Conduct outreach with local non-profits, such as libraries, rec-centers, schools to recruit youth and/or mentors• Synthesize labor market information and stay up to date on the latest job trends

Lead new student orientations; created, plan, and implement programs geared towards first year students that promote college involvement; assist students with miscellaneous requests

Rochester, New York Metropolitan Area

• Provide over the phone technical assistance to customers• Possess in-depth knowledge of tax-related software• Consistently ranked as a top 10 technical support employee out of 300+ employees

Bachelor'S Degree, Psychology

3.97 Gpa

4 semesters - Dean's list