With over a decade of experience in the service industry, I am a Service Manager at Equans UK & Ireland, a global leader in energy and services. I oversee the delivery of high-quality and cost-effective soft facilities management services for the Kings College contract, one of the largest and most prestigious higher education institutions in the UK.I have a strong expertise in customer experience, trading, and operations management, as well as a passion for continuous improvement and innovation. I have successfully led and trained multiple teams to achieve and exceed their targets, while ensuring compliance with health and safety standards and best practices. I have also implemented manufacturing process improvement initiatives that have resulted in significant savings and enhanced efficiency. I am motivated by the opportunity to create value for my clients and colleagues, and to contribute to the growth and sustainability of Equans.