Andrew Galiger Email & Phone Number

Berkeley, California, United States

San Francisco Bay Area

• Wrote the 2024 Product Vision - determined the product team strategy, aligned with individual Success, Engineering, Sales Teams’ goals, and presented to the C-Suite resulting in implementation across Accelo ($14 million ARR in 2023) • Crafted the Product Roadmap - developed a 24 month roadmap outlining requirements for 50+ committed priorities, led initiative to publicly inform the user base to enhance visibility and accountability for users and colleagues• Redesigned Product Process - revamped the product process to enhance efficiency and improve roadmap visibility and commitments saving 40-50% on time spent in design and 10-15% in engineering• Created new Product Pricing - consulted hundreds of users, conducted market research and inter-organization workshops with the 5 key stakeholders in GTM Strategy, analyzed data and used insights to create today’s competitive pricing structure• Owned the User Feedback Forum - advocated as Voice of the Customer at Accelo, using activity, MRR, and custom function data from 2500+ requests to drive feature requirements and roadmapping decisions• Created Project Requirements - drafted all (20+) design/engineering scopes and solutions for 2022/2023 redesign projects • Administered Market Analysis - researched 50+ opportunities that set our product apart from the competition• Executed UX Research - gained insights into user behaviors and pain points using qualitative and quantitative techniques• Analyzed Usage Analytics - pulled usage, pathway data to inform priorities, requirements, and new product rollout metrics

San Francisco Bay Area

• Owned the User Feedback Forum - advocated as Voice of the Customer at Accelo, using activity, MRR, and custom function data from 2500+ requests to drive feature requirements and roadmapping decisions• Created Project Requirements - drafted all (20+) design/engineering scopes and solutions for 2022/2023 redesign projects • Administered Market Analysis - researched 50+ opportunities that set our product apart from the competition• Executed UX Research - gained insights into user behaviors and pain points using qualitative and quantitative techniques• Analyzed Usage Analytics - pulled usage, pathway data to inform priorities, requirements, and new product rollout metrics

San Francisco Bay Area

• Oversaw 100+ complex client work management implementations across 8 products (CRM, Sales Pipeline, Project, Help Desk, Retainers, Billing, Reporting, Integrations) with <1% 3 month churn and 0% hand off• Managed 20+ implementations handed off from other Managers for not meeting client needs• Established cross-department KPIs, partnering with CSM lead to identify top 15 risks and reduce 3 month churn rate• Developed the new role Head of Learning - responsible for all product onboarding education curriculum and instruction of every new Client Success Manager, along with all Marketing, Sales, Success, and Product Hires - 120+ employees; created an intensive onboarding program focused on role-specific product training and culture-building with an average feedback rating of 4.7/5; VPs reported >$250,000 per year saved from faster onboarding

San Francisco Bay Area

• Oversaw 100+ client work management/ERP implementations across 8 products with <3% 3 month churn and 0% hand off• Designed the 3 distinct implementation packages to increase closed deals and provide a 50% reduction to go-live option• Change management experience with a wide-variety of industries - Agencies, Consulting, IT, MSP, Accounting, Architecture, Engineering

San Francisco Bay Area

• Crushed 10,000+ tickets for users, diagnosing and resolving thousands of technical issues across 8 products incl. integrations• Designed and onboarded all new CSM and Support hires (after 3 months on the job) resulting in historic Success retention• Never dipped below 97% CSAT

San Francisco Bay Area, New Orleans

• Coach and manage elite club teams - set & execute team and individual goals, plan a full season of practices & individual drills, manage tournament performance with a focus on alignment, development, support, & accountability resulting in 3 Nationals tournament appearances• Honored as a Top 5 National Coach of the Year in 2019

Greater New Orleans Area

• Built out full creative business processes in CRM/PSA software across Sales, Projects, Helpdesk, Billing, Accounting• Managed projects start to finish - sales pipeline (ran 100+ proposal meetings), project plans, requirements, resources, deadlines, reports

Greater New Orleans Area

• Consulted and built assessment and reporting systems for 100+ of schools seeking to create data-based, positive behavior focused classroom management using Kickboard’s Culture & Climate, Assessment, Intervention, and Reporting software.

Greater New Orleans Area

Managed five classrooms of 30 high school students, teaching Pre-Algebra. Responsible for creating daily lesson, unit, behavior modification, and individual action plans. Created curriculum that enhanced Grade 7/8 Pre-Algebra concepts; Students arrived in my classroom with a 2nd to 6th grade mathematics foundation (average: grade 5.1).

Greater New Orleans Area

Managed five classrooms of high school students, teaching United States History, LAA2 Math, Remediation (all subjects, math focus), and EOC/ACT preparation (the cumulative test). Responsible for creating daily lesson, unit, behavior modification, and individual action plans. US History had a 30% higher End of Course State Exam pass increase for Juniors and 85% of Seniors passed who had failed the year prior. Part of the team that raised Carver’s School Performance Summary from 45.1 failing status to a 63.2 passing status in the final year of the school. Responsible for a 12th grade advisory and crafting their path towards post-secondary pursuits.

Greater New Orleans Area

The TFA mission is to eliminate educational inequity by enlisting high-achieving recent college graduates and professionals to teach for at least two years in low-income communities throughout the United States.

Greater New Orleans Area

Managed two classrooms of 25 6th grade students, teaching English Language Arts, Social Studies, Remediation (all subjects), and iLeap preparation (the cumulative test). Responsible for creating daily lesson, unit, behavior modification, and individual action plans. Met and exceeded all teaching goals set by the school and the previous teacher's best scores in first year of teaching.

Greater New Orleans Area

Greater New Orleans Area

Bachelor'S Degree, History

Bachelor'S Degree, Philosophy