Brian Arnol Email & Phone Number

Salt Lake City, UT, US

Bend, Oregon

• Manage Front Desk staff and guest service operations for FivePine Lodge; a 4 Diamond resort ranked #2 in Oregon on TripAdvisor
• Ensure revenue and guest satisfaction goals are met monthly, quarterly, and yearly
• Develop interpersonal relationships with clientele and ensure an above and beyond experience

Avon, Colorado

• Manage rental operations for 200 plus properties at a high-end, full-service mountain resort management company
• Oversee front office operations including managing up to 7 guest service and supervisory staff members
• Develop and execute budget for front office department including payroll, shipping/receiving, inventory, guest relations, etc
• Facilitate owner requests and work closely with property management, housekeeping, and engineering departments to ensure all communication and client needs are properly executed
• Ability to multi task and prioritize requests with a high level of communication to the appropriate staff members to execute
• Attend and contribute to weekly operations meetings and monthly employee council committee meetings Employee of the Month November 2014Member of Employee Council Committee

Edwards, CO

• Responsible for generating group business in the national sales market
• Maintain active communication and relationship with corporate meeting planners through phone calls, professional organizations, tradeshows, email, and in person visits.
• Attend and participate in weekly manager meetings and executive revenue calls
• Responsible for detailing and servicing group business
• Develop and implement strategic sales plans in order to increase hotel revenue and maximize room inventory levels

Edwards, CO

• Supervised front office, reservations, bell staff, housekeeping, and engineering during PM shift
• Ensured guest satisfaction in all departments during PM shift
• Maintain front desk agent responsibilities while ensuring the success of the overall department
• Assisted in hiring and training of new front office employees and interns

Edwards, CO

• Greet guests, handle check-in at desk, arrange accommodations, and answer questions to achieve high guest satisfaction.
• Book reservations, quote prices, and promote hotel amenities to expand client services.
• Provide high quality service and interact with personnel in engineering, house-keeping, food and beverage departments to resolve issues quickly to maintain hotel’s high standard of service and hospitality.
• Resolved issues as Night Auditor in regard to guest needs, accounting entries, spa and restaurant accounts, in addition to reconciling daily accounts, which provide improved day to day hotel services.

Overnight camp in northern Wisconsin; sports, outdoors, water activities, trippingPlanned and managed activities for over 200 campersHead of age group, led meetings and dealt with camper issuesParticipated in weekly administrative meetingsEvaluated younger counselors including mentor roleDirector of Tripping Program that including preparing, organizing.