Andrew Gardner Email and Phone Number

I have broadened my experience and skillset by taking on a new role in a new department. I now do TV Technical and Billing. I do some troubleshooting for customers offering solutions for set top boxes that experience technical issues. This is helpful because if I can solve their issues over the phone by guiding them patiently through a processes designed to help them. If I can successfully do this, then I save them waiting time, frustration and money on an engineer visit. This minimises… Show more I have broadened my experience and skillset by taking on a new role in a new department. I now do TV Technical and Billing. I do some troubleshooting for customers offering solutions for set top boxes that experience technical issues. This is helpful because if I can solve their issues over the phone by guiding them patiently through a processes designed to help them. If I can successfully do this, then I save them waiting time, frustration and money on an engineer visit. This minimises damage to the brand and creates confidence in me and the company. I also do billing with them. This involves explaining their bill, and helping them to understand how it is made up. I take payment's over the phone and re-instate services that have been restricted. I advise on payment methods, due dates for billing, missing or due payments and when offers come to an end. Show less

I work in the retention and sales department at Sky. My responsibilities are to retain customers and/or elements of their accounts and packages. This includes people looking to downgrade their account or cancel their account in full or in part. I also upsell them appropriate packages to meet their needs. . I have undertaken various training courses relevant to my role at Sky and currently doing the Aspire course and hope to gain that certificate in the not too distant future. I have a great… Show more I work in the retention and sales department at Sky. My responsibilities are to retain customers and/or elements of their accounts and packages. This includes people looking to downgrade their account or cancel their account in full or in part. I also upsell them appropriate packages to meet their needs. . I have undertaken various training courses relevant to my role at Sky and currently doing the Aspire course and hope to gain that certificate in the not too distant future. I have a great many transferable skills and am looking to find a different role to add to my experience and skill set. I have won internal accolades for outstanding customer service towards my customers, as I go the extra mile where needed. I am the man the come to when they need a proper and full resolution. Someone who will get the job done or will find someone else who can do what I can't. I have done a number of internal e-learning courses over the last 4 years, some of which have transferable skills in them. I started in Sky in one role and have changed roles a few times as Sky required. Sky is an ever changing and evolving company so there are always changes going on, alongside new product and technology innovations. I keep up with those changes and adapt to them.. I have taken part in a think tank there and sharing best practice, strategy, knowledge, competitor intelligence, product knowledge and systems knowledge at Sky. One of the most important things I share is, a little bit of me. My sense of humour, my life & background. we engage in a few social activities, including recognition events internally and social events - just for the fun of it. We often have themed days, which I enjoy.I am now looking for a new challenge and possibly a different direction for my career. If you want the best? You just found him if you are willing to take that leap of faith. Show less

I am now transferring to a customer services role within the business and I am looking forward to the new challenges ahead. This will give me a new skill set including some of the technical skills within Sky needed to help our customers. It involves billing in more depth along with selling and television technical assistance with Sky boxes. I can see that I am already bringing a lot to table with my new team who are new starts. I am giving hem the benefit of my skills and experiences and… Show more I am now transferring to a customer services role within the business and I am looking forward to the new challenges ahead. This will give me a new skill set including some of the technical skills within Sky needed to help our customers. It involves billing in more depth along with selling and television technical assistance with Sky boxes. I can see that I am already bringing a lot to table with my new team who are new starts. I am giving hem the benefit of my skills and experiences and that, I think is helping to take away the fear of the unknown for them. I also have responsibility for understanding customer's bills and explaining that clearly to them. This is done in a helpful and professional way and often defuses an angry and tense situation because they haven't understood their billing and feel aggrieved and afraid. Billing isn't always as straight forward as it sounds and I often feel like Sherlock Holmes trying to get to the bottom of a mystery - and I do !! I am using this opportunity to further develop my skill set and progress either further in the business or explore future opportunities. I am keeping an open mind on all my options. Show less

Selling various packages to customers in an outbound call centre. To promote the features & benefits of products and services on offer to the general public, from the companies in our portfolio. This has ranged from insurance, to TV and Broadband services with well known companies. This included TV packages such as 'Setanta Sports' as well as other TV products. I had to have great product knowledge as well as an up to date understanding of laws covering compliance and distance selling… Show more Selling various packages to customers in an outbound call centre. To promote the features & benefits of products and services on offer to the general public, from the companies in our portfolio. This has ranged from insurance, to TV and Broadband services with well known companies. This included TV packages such as 'Setanta Sports' as well as other TV products. I had to have great product knowledge as well as an up to date understanding of laws covering compliance and distance selling regulations. Show less