Managed all aspects of IT administration and automation, supporting clients with Microsoft 365, SharePoint, Power Platform, and Deltek Costpoint.Developed, deployed, and maintained custom solutions, automating business processes using Power Automate, PowerApps, and integrating with SharePoint for enhanced collaboration and efficiency.Provided expert troubleshooting and support for Microsoft 365 environments, including Exchange, OneDrive, and Teams.Handled configuration and maintenance of Deltek Costpoint for SaaS-based ERP system, ensuring optimal performance, security, and compliance.Led IT projects from inception through completion, overseeing resource allocation, timelines, and client communication to deliver solutions on time and within budget.Ensured system integrity and security by implementing best practices in cloud and on-prem environments, using tools like Microsoft Defender and Intune for endpoint security.Created and maintained technical documentation, user training, and operational standards.

Procure, configure, maintain, and secure Windows and iOS endpoints using Microsoft Intune and Apple Business Manager, managing endpoint defense for enhanced security with BitDefender and MS Defender for Azure/Entra/M365. Led the execution of new IT projects and provided customer-focused support for user hardware and software issues. Administered SharePoint, maintained Exchange, and played a key role in the successful SharePoint refresh/migration, process standardization, and workflow automation. Continuous O365 and Microsoft Azure/Entra research, projects, and hardening that included licensing, user account operations, solutions, and exchange and sharepoint management. Enforced organization-wide security policies, provided end-user training, and guided executives on best IT practices. Managed procurement of equipment, software licensing, accounts, and configuration for Deltek Costpoint SaaS system.

Network operations and end user support role. Call center operations supporting multiple companies. Direct daily use of Connectwise Manage Priority ticket board, Connectwise ScreenConnect, Teamviewer, Active Directory (2008r2 & newer), Microsoft O365 Admin Portal, Auvik, and Carbon Black. Completed on site and off site field technician support, when needed. Created Company Documentation. Provide support for end users directly with desktop and mobile devices over the phone in a call center environment. Troubleshooting hardware and software issues including printers to the extent of remote capability

Greet and assist customers in identifying vehicle needs, presenting both new and pre-owned Hyundai models, and conducting test drives.Negotiate pricing, explain financing and leasing options, and handle trade-ins.Maintain extensive knowledge of current Hyundai models, features, and competitor offerings to effectively highlight vehicle advantages.Complete all sales-related paperwork, including contracts, financing documents, and title transfers.Provide post-sale support, including follow-up communication and handling customer inquiries.Inspect and price pre-owned vehicles, manage used car inventory, and ensure vehicle quality meets dealership standards.Achieve sales targets by building strong customer relationships and delivering high-quality service throughout the sales process.

Designed and developed the company website to enhance online presence and user experience.Created and designed business contact cards to ensure consistent branding and professionalism.Managed and executed the company’s social media strategy, growing online engagement and promoting services in renovations, remodeling, and property management.Developed and implemented digital advertising campaigns, optimizing for lead generation and brand visibility.Collaborated with internal teams to align marketing efforts with company goals and maintain a cohesive brand image across all platforms.

Deployment of Joint Building Blocks (JBLOX) System to provide secure, non-secure, data, and video services. Configured and managed a transportable network system with the use of routers, switches, TACLANE network encryption devices, and a satellite dish. Configuration and implementation of switch, router, and TACLANE devices to allow end devices on the network. Maintained both Non-Classified Internet Protocol Router (NIPR) and Secure Internet Protocol Router networks. Performed network troubleshooting of devices located between Layer 1 and Layer 3 and utilization of VPN services when applicable. Provided Unified Communications (UC) to VIP members to maintain video, audio, messaging, and web services.

Efficiently load, unload, sort, and scan packages in a high-volume, fast-paced warehouse environment.Ensure proper labeling and handling of packages to meet shipping deadlines and maintain delivery quality.Adhere to safety standards while lifting and moving heavy items regularly.Collaborate with team members to maintain organized workflows and ensure timely package processing.Demonstrate strong attention to detail and time management to meet UPS operational standards.