Andrew Goode

Andrew Goode Email and Phone Number

Customer-centric Startup Operations Leader
Andrew Goode's Location
Pflugerville, Texas, United States, United States
Andrew Goode's Contact Details
About Andrew Goode

Tenured operations manager with expertise in establishing call centers from the ground up across multiple industries and verticals. History of identifying, designing and implementing workflow solutions, leveraging technology to drive automation and efficiency across business processes, reducing overhead and driving revenue.

Andrew Goode's Current Company Details

Customer-centric Startup Operations Leader
Andrew Goode Work Experience Details
  • Cerity
    Manager Of Member Services
    Cerity Nov 2018 - Oct 2024
    Austin, Texas Area
    View
  • Namely
    Contact Center Manager
    Namely Jul 2017 - Sep 2018
    Austin, Texas Area
    I manage the contact center for over 100 clients who have over 8,000 employees in total while ensuring exceptional customer service that extends beyond expectations.Cumulative annual revenue of nearly 6 million dollars.
    View
  • Grande Communications
    Grande Communications - Technical Support Supervisor
    Grande Communications Jun 2002 - Jul 2017
    Trained employeesCoached existing employee - showing the biggest statistical improvements of any team. Also assisted other leads on how to be more effective coaches.Assisted human resources with payroll and hiring decisionsGained exemplary people and motivational skills;
    View
  • St. Michael'S Catholic Academy
    Film Editing/Coaching
    St. Michael'S Catholic Academy Aug 2009 - Dec 2009
    View
  • U.S
    Security - 911 And Emergency Communications
    U.S Jan 2001 - Jan 2002
    Demonstrated the ability to handle high-pressure situationsShowed professionalism Exemplified responsibility and safetyDeveloped organizational skills

Andrew Goode Skills

Wireless Process Improvement Human Resources Coaching Broadband Bmc Remedy Voip Operating Systems Payroll Recruiting Training Call Center Telecommunications Management Web Site Production Project Management Routers T1 Networking Windows Technical Support Troubleshooting Project Coordination Ethernet Cisco Technologies Microsoft Excel Video Editing Managed Services Ip Software Documentation Customer Service Customer Satisfaction Windows 7 Call Centers Teaching Python Switches Security Press Releases Tcp/ip Microsoft Office Cisco Systems Products Internet Protocol Suite Business Process Improvement Contact Centers Fiber Optics Mpls Voice Over Ip Wireless Technologies Team Building Leadership

Andrew Goode Education Details

  • Texas State University
    Texas State University
    Exercise And Sports Science Minor In Business

Frequently Asked Questions about Andrew Goode

What is Andrew Goode's role at the current company?

Andrew Goode's current role is Customer-centric Startup Operations Leader.

What is Andrew Goode's email address?

Andrew Goode's email address is an****@****ail.com

What is Andrew Goode's direct phone number?

Andrew Goode's direct phone number is +151282*****

What schools did Andrew Goode attend?

Andrew Goode attended Texas State University.

What skills is Andrew Goode known for?

Andrew Goode has skills like Wireless, Process Improvement, Human Resources, Coaching, Broadband, Bmc Remedy, Voip, Operating Systems, Payroll, Recruiting, Training, Call Center.

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