• Consistently maintained 100% renewal rate• Nurtured trusting and deep relationships with customer stakeholders and established new customer references for SAP Ariba solutions• Led digital transformation initiatives at several of the world’s largest brands focusing on reducing complexity and driving operational excellence.

• Received 2018 CVO Annual #BeREAL Value Driver Award for providing best practice guidance and steering customers to make the best decisions possible for their organization. • Received roundtable nomination as SAP Catalyst three years in a row for accelerating significant change and action within the organization.

• Received roundtable nomination as SAP Catalyst for accelerating significant change and action within the organization. • Selected to participate in SAP Ariba's Emerging Talent Program, served on the Conscious Leadership Team and attended the Global Institute for Leadership Development conference.• Served as principal mentor for supplier management organization new hires.• Increased key customer spend throughput over 2.1B in 2017• Successfully managed global enablement projects for retail buyers in North America including: CVS Health, Tapestry Inc, Under Armour, American Eagle, Ann Inc, Dick’s Sporting Goods, Tiffany & Co. and Loblaws. • Served as knowledge expert who communicates opportunities to bring business impacting value to customers on the Ariba Network. • Consulted with buyers to drive external procurement, project and spend goals. • Coordinated internal resources and team interactions that focus on driving maximum benefit for customers on the Ariba Network• Created and executed against multiple project timelines and guided efficient enablement work streams. • Coordinated and hosted functional trainings to supplier customers providing education on the value of the Ariba Network• Advised buyers on functional inquiries and made recommendations used by best-in-class enablement programs• Analyzed supplier invoice data to identify opportunities and drive enablement efforts. • Promoted new product functionality to customer leadership teams and successfully implemented.• Modified existing customer business process through change management and customized deliverables.

• Coordinated deployment and testing efforts for enterprise-wide ERP upgrade. • Supported post-go live enhancement requests and simultaneously managed running action item calls with offshore development teams.• Enhanced eCommerce and procurement efficiency by delivering automated purchase order functionality. • Increased performance of warehouse label printing and conveyor integration points. • Deployed and administered web-based Island Pacific SmartSuite enhancements for merchandising and buying departments.• Served as a third-tier escalation point for ERP-related data issues and successfully drove them to resolution.

• Improved supply chain infrastructure by procuring a change management solution for IBM iSeries 22% under budget and 3 weeks ahead of schedule. • Prepared current and future cost schedules for executive leadership and presented project workflow according to budget proposals. • Worked with merchandising, finance and supply chain departments to gather functional requirements for offsite development teams.• Coordinated business and technical resources to analyze and determine appropriate course of action with technical reporting and programming inquiries. • Led IT Operations in critical business-facing procedures including, code implementation, refreshes, purges, outages and full system saves by providing detailed instructions and technical guidance. • Performed project coordination activities such as information gathering, analysis, document preparation, project schedule maintenance, and budget tracking.

• Ranked as "Exceeds Expectations" in annual review for achieving results and commitment to SLA's. • Contributed to upgrade of register polling software which resulted in faster nightly processing times and the ability to scale the company to over 2000 stores. • Successfully delivered various team projects by designing a plan-monitor-control process which included all members of the IT Operations team working on alternating shifts. This process empowered all team members to get involved and work simultaneously which maximized project efficiency. • Supported store networks, executed sales processing procedures, monitored a robotized batch job schedule for all IT systems, worked with technical analysts to install code changes and escalated critical IT systems issues on daily basis. • Delivered daily operational metrics and reports to key stakeholders and upper management. • Integrated new hires into team procedures by creating documentation, maintaining a team procedure checklist and training newer group members.

Coordinated, documented and Resolved high volumes of incidents daily.Coordinated and controlled the IT Inbox supporting corporate, distribution, Hong Kong and Store users.Frequently supported system outages/upgrades and assisted systems team in meeting SLAs. Experienced with IT issues in a retail environment.

Created and executed user test-cases for both Retail and Wholesale applicationsInsured data integrity using Microsoft SQL Server 2008Responsible for detecting and documenting software errors. Responsible for writing user test-cases.