• Technology Strategy Development: Provide technology thought leadership and input to IT strategy based on customer objectives, collaborate with CIO and technology functional leaders to align objectives.• Planning: Facilitate IT project governance processes to prioritize technology initiatives and changes to technology services. Define scope of project/service and plans for resources accounting for schedules, staff expertise (internal & external), tools, budget, etc.. • Project Delivery: Oversee the IT project portfolio, including overall schedule, successful delivery, and coordination of stakeholder communication and expectation management.• Relationship Management: Build and nurture inter-organizational and inter-personal relationships to grow trust, enhance collaboration, and facilitate the success of the partner’s technology plan and our business plan. Perform regular check-ins with external stakeholders, including monthly and\or quarterly business reviews.• Communication: Provide clear direction to internal technology teams on client priorities, objectives and expectations to ensure projects are appropriately scoped and executed. Manage on-going communication with partner leadership, key departments, and stakeholders.• Account Management: Review monthly service level reports and provide analysis and feedback for continuous improvement. Develop the annual account operating budget. Monitor account profit & loss financial statements to regulate profitability of account and drive improvement initiatives. Grow the account pursuing upsale and cross-sale opportunities.• Performs other related duties and participates in special projects as assigned

• Technology Strategy Development: Provide technology thought leadership and input to IT strategy based on customer objectives, collaborate with CIO and technology functional leaders to align objectives.• Planning: Facilitate IT project governance processes to prioritize technology initiatives and changes to technology services. Define scope of project/service and plans for resources accounting for schedules, staff expertise (internal & external), tools, budget, etc.. • Project Delivery: Oversee the IT project portfolio, including overall schedule, successful delivery, and coordination of stakeholder communication and expectation management.• Relationship Management: Build and nurture inter-organizational and inter-personal relationships to grow trust, enhance collaboration, and facilitate the success of the partner’s technology plan and our business plan. Perform regular check-ins with external stakeholders, including monthly and\or quarterly business reviews.• Communication: Provide clear direction to internal technology teams on client priorities, objectives and expectations to ensure projects are appropriately scoped and executed. Manage on-going communication with partner leadership, key departments, and stakeholders.• Account Management: Review monthly service level reports and provide analysis and feedback for continuous improvement. Develop the annual account operating budget. Monitor account profit & loss financial statements to regulate profitability of account and drive improvement initiatives. Grow the account pursuing upsale and cross-sale opportunities.• Performs other related duties and participates in special projects as assigned

● Manages a group of Project Managers to ensure a successful project implementation of TargetX Suite of tools within the Salesforce environment● Establish the project's overall critical path and success factors, develop project plan, and ensure that all project phases adhere to the agreed-upon timeline● Monitor the execution of all deliverables and milestones across projects and update project plans actively● Manage internal and external resources and ensure that the project team has the necessary information and skill sets to complete the project successfully and on-time● Prioritize, mitigate and monitor project risks and their impact● Assist project team in troubleshooting and finding solutions to unforeseen issues● Communicate regularly with and manage expectations of clients, stakeholders, and teammembers● Taking ownership of, manage and obtain approvals for all change requests, particularlyregarding scope and budget in partnership with the Account Executive● Leverage and help develop standard tools to manage the project - i.e. project plan, risk log

● Obtain a clear understanding of client business process, needs and requirements● Establish the project's overall critical path and success factors, develop project plan, and ensure that all project phases adhere to the agreed-upon timeline● Monitor the execution of all deliverables and milestones across projects and update project plans actively● Manage internal and external resources and ensure that the project team has the necessary information and skill sets to complete the project successfully and on-time● Prioritize, mitigate and monitor project risks and their impact● Assist project team in troubleshooting and finding solutions to unforeseen issues● Communicate regularly with and manage expectations of clients, stakeholders, and teammembers● Taking ownership of, manage and obtain approvals for all change requests, particularlyregarding scope and budget in partnership with the Account Executive● Leverage and help develop standard tools to manage the project - i.e. project plan, risk log

● Establish the project's overall critical path and success factors, develop project plan, and ensure that all project phases adhere to the agreed-upon timeline● Monitor the execution of all deliverables and milestones across projects and update project plans actively● Manage internal and external resources and ensure that the project team has the necessary information and skill sets to complete the project successfully and on-time● Prioritize, mitigate and monitor project risks and their impact● Assist project team in troubleshooting and finding solutions to unforeseen issues● Communicate regularly with and manage expectations of clients, stakeholders, and teammembers● Taking ownership of, manage and obtain approvals for all change requests, particularlyregarding scope and budget in partnership with the Account Executive● Leverage and help develop standard tools to manage the project - i.e. project plan, risk log

Day-to-Day Project Management for software implementation of varying size and scope . Utilizing systems development life cycle (SDLC) to complete projects on time and achieve successful adaptation within the client environment.

Day-to-Day Project Management for software implementation of varying size and scope . Utilizing systems development life cycle (SDLC) to complete projects on time and achieve successful adaptation within the client environment.

Within the Project Implementation team, provides project management for various law enforcement and public safety agencies. Duties include GIS application development, data collection, geocoding, queries, report writing, application testing, application training and map production.

Identified crime trends and/or patterns utilizing multiple datasets and recommended solutions for strategic police and organizational deployment decisions based on statistical analysis. Developed, implemented and oversaw CCD’s Public Space Electronic Reporting System. Lead participants in a collaborative meeting group where data is distributed to various public and private agencies for analysis, discussion and plans of action and the creation of dashboards which outlines and reports on emerging trends that impacts the downtown of Philadelphia

Through the School of Social Work's Center of Research on Youth and Social Policy at the University of Pennsylvania, Mr. Hart worked as a Database Administrator for a GIS decision support application for tracking the recovery of stolen and lost firearms in Philadelphia. Provided data analysis and software training to local, state and federal law enforcement agencies

Crime Analyst with the Philadelphia Police Department where I presented data analysis at the Police Department's CompStat meetings, designed and implemented a Prisoner Release Database Notification System that was distributed weekly to Police Districts within the city to alert Commanders of prison releases within their geographic area.

Performed Application Development and Spatial Analysis to a variety of municipal and county level governments. Production of Emergency 9-1-1 maps and project management of GIS projects of varying technical scope and budget size