Andrew Hellmann Email & Phone Number

St Cloud, Minnesota, United States

As a business analyst for the Insurance Operations department my primary role is to maintain and enhance an annuity order entry system and workflows in order to elevate the financial professional experience as they serve their clients. I collaborate with internal departments, financial professionals, insurance carriers, and an annuity order entry vendor to understand what the business needs are and then dive into the details of how to accomplish those needs. This includes understanding how different software systems work independently and have downstream impacts. I gather and document project requirements, formulate solutions, and implement and test software changes to the order entry system. I support internal processing teams with system troubleshooting which often includes collaborating with the third parties involved with the order entry system. I create job-aids, procedure documents, provide live demonstrations for new system functionality, and complete training sessions for new team members.

St Cloud, Minnesota, United States

Each day I accurately reviewed and processed transactions within the company SLAs. This included reviewing documents for completion, completing money movement credit/debits, and responding to and resolving NIGO items. I supported our financial professionals by providing top level customer service and helped them gain a deeper understanding of how their transactions were processed so they could be more successful and efficient. I also collaborated with financial professionals and other resource groups to work through complex transactions and ensured they were processed and documented accurately. As a senior level associate in the department, I trained new team members on processes and procedures, as well as system functionality. I participated in smaller work groups to help plan and execute procedural changes to increase efficiency.

I fundraised 100% of my salary in order to be fully present and available to students on campus. Each week I facilitated study groups in discernment of ones’ faith, mentored students 1 on 1, and maintained and engaged new relationships with students on campus. Collaborating with a team, I problem solved and strategically planned to increase campus involvement and meet mission goals. As a member of the production committee I coordinated aspects of logistics to create transforming experiences for staff and students. At New Staff Training I configured and operated A/V and content for presentations. I also supported and assisted the committee head in strategic planning of space use each week. At our National Conference I facilitated communication of production needs between our internal team and the external production company each day. I also resolved unexpected changes to speaker and space needs prior to conference sessions.

Moorhead, Mn

As a Direct Support Professional I directly aided and supported clients who struggled with mental health and disruptive behaviors. I responded to crisis situations and anticipated and adapted to continuously changing situations in the residential sites. In my role as a coach level staff, I was responsible for training and encouraging new staff. My roll also included organizing and communicating day to day residential site needs, while promptly and accurately documenting client behaviors and daily shift logs.

Fargo, North Dakota

I worked directly with customers to create a positive buying experience while increasing company sales on a daily basis. I re-stocked and shelved current and new merchandise while maintaining a clean and organized work environment.