Currently implementing procedures of detailed project plans for multiple customer service initiatives, ensuring alignment with organizational goals and customer satisfaction objectives.Participated in project scope, goals, deliverables, and exceeded metrics in collaboration with senior management.Quality Assurance: Leveraged strong communication skills and proficiency to effectively interact with clients, explain policies, and address concerns.Communication: Maintained robust communication channels with management, providing regular updates and addressing concerns promptly.Risk Management and Problem Solving: Identified risks and developed plans to mitigate impacts and foreseeable losses.Multitasking: Effectively handled multiple tasks and client interactions simultaneously.

Provided comprehensive administrative and project support to the City Council and leadership staff.Project Coordination: Coordinated and managed multiple projects, ensuring a seamless flow of work. Defined project goals, set timelines, and managed deliverables effectively, even added additional features that improved the project outcomes and expected delivery times.Executive Support: Delivered high-level administrative support to executives, including schedule management and multitasking administrative tasks, using Microsoft Office and Google Suite for effective documentation and communication.Meeting Scheduling and Facilitation: Scheduled and facilitated high-profile meetings on behalf of Council Members, ensuring optimal use of their time and schedules as well as managing travel arrangements and accommodations, providing support throughout their trips overseas.Communication Management: Oversaw incoming calls, emails, and communications for the executive team. Prioritized and distributed information to the appropriate channels while maintaining complex contracts and documentation processes.Record Keeping and Office Management: Implemented record-keeping systems while monitoring project milestones and outcomes.Offered technical support and software troubleshooting for office technology and applications.

Provided strategic support to the General Manager and International Insurance Agents, providing seamless operations and exceptional client satisfaction.Client Relationship Management: Expertly managed bilingual communication with international agents and clients, handling calls, information requests, payments, and policy changes with cultural sensitivity.Project Coordination: Led initiatives to optimize customer service processes, enhancing efficiency in requests, payments, and policy processes through effective communication and collaboration.Administrative Excellence: Performed essential administrative tasks, including meticulous filing to maintain organized client records. Assisted in addressing customer questions promptly, contributing to a positive client experience and brand reputation.Root Cause Analysis with computers: Diagnosed and resolved recurring issues with slow computer performance in the office, leading to an increase in productivity by 30%.

Hired for the peak season to drive sales and enhance customer service by selling books and memberships, and supporting Spanish-speaking clients.Client Assistance: Delivered exceptional service by addressing customer inquiries, managing phone support, and resolving payment and order disputes.In-Person Support: Guided customers through the store selection, explained benefits, and operated the cash drawer efficiently.

Partnered with San Antonio physicians to assist with patient care by managing Electronic Medical Charts for both English and Spanish-speaking patients.Efficient Documentation: Created and maintained precise Electronic Medical Charts, ensuring up-to-date and accurate patient records.Bilingual Support: Facilitated communication between physicians and patients in both English and Spanish, fostering empathetic healthcare interactions.Medical Terminology Proficiency: Utilized medical terminology for accurate charting.Adaptability and Flexibility: Excelled in dynamic clinic settings, consistently delivering high-quality documentation and adapting to diverse physician preferences.Attention to Detail: Displayed meticulous attention to detail in charting and minimizing errors.

Diabetes Clinic - Health - Durango, Dgo.Position Occupied - Psychologist Tasks Performed: Therapy and workshops for diabetic patients