Andrew Hess Email & Phone Number

Dawsonville, Ga, Us

• Built relationships with enterprise clients valued over $500,000 in annual revenue.• Held quarterly business reviews with clients, reviewing their program, metrics, and provided additional opportunities for expansion.• Assisted with daily client inquiries.• Reviewed compliance and legal processes surrounding DOT regulations and drug screening.• Managed client projects to ensure they were completed accurately and in a timely manner.• Conducted weekly and bi-weekly calls with clients to review and follow up on action items.• Prepared daily and weekly reports.• Attended client meetings to train recruiters on system usage.• Worked with the Product Management Team on new solutions for ongoing client issues.• Reviewed and updated client invoices.

• Helped build strong relationships with Fortune 500 companies.• Created and reviewed quarterly business reviews and annual specification review.• Trained other CSMs on reporting tools, Target Process, Sales Force, and on DOT procedures.• Maintained client relations by assisting with daily client and candidate inquiries. • Maintained client action logs to ensure client projects were completed on schedule.• Conducted weekly meetings with clients to review and follow up on action items, projects, and presented solutions for items concerning other departments.• Prepared daily and weekly case reports for the clients.• Reviewed client invoices for possible discrepancies.• Worked with a dedicated team of representatives to advise how to respond to client questions and concerns.• Worked with the Operations Team and Product Management Team to establish an automated PRIA solution.

Psychology

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies