Andrew Horsford Email and Phone Number

Provided clients with technical support via phone and email while tracking and managing open tickets from initiation through resolution.Assisted clients with data file imports as well as the creation of custom reports of their own information.Troubleshooting the creation and modification of more complex client tax forms.

Member of liaison team responsible for monitoring the collection and documentation of mapping imagery nationwideTracked collection rate and accuracy of all areas of interestAnalyzed aerial imagery to confirm accurate captureManaged fleet of vehicles by coordinating maintenance and working with allied vendor companies to ensure continuous data collectionArranged lodging and placement of fleet drivers, trainers and squads on a daily basis

Member of liaison team responsible for monitoring the collection and documentation of mapping imagery nationwideTracked collection rate and accuracy of all areas of interestAnalyzed aerial imagery to confirm accurate captureManaged fleet of vehicles by coordinating maintenance and working with allied vendor companies to ensure continuous data collectionArranged lodging and placement of fleet drivers, trainers and squads on a daily basis

Performed root cause investigation and analysis to provide solutions to customer complaints and system-related issuesResolved known errors by means of SAP NotesShared and documented knowledge through creation of WIKI entries and Knowledge Base articlesMaintained extensive documentation of issue resolutionVerified customized entries or hardware parameters, reporting errors to development organizationsMaintained current knowledge base via e-Learning Lessons, remote learning sessions, and classroom training and coaching

Managed and coordinated logistics and schedule for entire staffMaintained house inventory and integrityCreated databases and spreadsheets to improve inventory management and reporting accuracy

Maintained detailed administrative and procedural processes to improve accuracy and efficiencyProvided excellent customer service, building strong customer relationshipsPerformed data entry for all productionFiled and organized all orders and customer filesProblem-solved and tracked all shipments and orders

Operated radio communication system to dispatch sheriff, police, fire and ambulance units in emergency situationsCompiled and summarized records in monthly and annual reportsOperated NCIC/CCIC terminals to enter and confirm warrants, vehicle and driver license recordsActivated emergency response systems, including warning sirensReceived and processed payments for record requests, penalty assessments