Andrew Jackson Email & Phone Number

Winter Haven, FL, US

• Budget Forecasting.
• Project Overview.
• Provide leadership, coaching and guidance to an international Law firm IT team, fostering a culture of excellence, collaboration, and continuous improvement.
• Maintain best practice and act as an IT ambassador.
• Provide excellent stakeholder communication and relationship management.
• Identify and implement opportunities for service improvement, cost optimization and increased efficiency.

• Managing 1st & 2nd Line Support Desk Analysts and Remote Location 2nd line Analysts.
• Regional IT Support Supervisor within prominent UK Law Firm.
• Management of 1st line Service Desk Analysts and remote 2nd line Analysts.
• Service Management. Rota Management.
• Incident Management / Communications Management.
• Project Support

Bracknell

Experienced Service Desk Team Leader / Shift Supervisor.Duty Management SDI and ITIL Best PracticeInternal customer IT support coordination / Analyst. 2nd LineTraining and supervising 1st and 2nd line analyst Partners & contractors and mentoring Branch SPoC’s (Store Point of Contacts)Investigating and problem solving complex IT issues escalated by 1st.

First point of contact for customer queries & complaints, with authority to resolve under own initiative.Supervising the customer facing mailroom staff in the Cable&Wireless post room.Ensuring all SLAs are met and communicating the success of the team by producing regular reports to be distributed to relevant stakeholders.Contract management lead of SKY.

BracknellImaging new roll out Dell laptops and desktop computers with Cable&Wireless own company Windows XP based operating system.Repairing and upgrading existing company laptops and desktop computers. Replacing hard drives, memory and broken laptop screens.Recycling laptop and desktop parts for deployment to other Cable&Wireless sites.Monitoring the.

On call fire fighter responding to emergency alerter, on a duty availability of approx 80hrs per week.Entry Control Officer responsible for the safety of breathing apparatus wearing fire fighters. Proficient on the exact following of health & safety critical time control & evacuation procedures. Duties also involved all other aspects of fire.

Data Analysis Administration, using SAP computer system to manually close engineer's calls, when automated closing system failure occurred. Working alongside Siemens medical engineers nationwide by telephone or one to one office visits to close open calls, allowing customers to be issued with final invoices.Introducing procedures & advising engineers to.

Cook / Caterer.