Andrew Jo Email & Phone Number

New York, NY, US

Greater New York City Area

• Client Delivery – Agile Transformation OfficeCertified Scrum Professional[Pharmacy Benefit Management]
• Cold-start remote & local scrum teams from Waterfall and provide guidance to reach Agile maturity - including preparing and hosting Agile boot camp, 1:1 deep-dive meetings, and introducing/inspecting various team-level.
• Liaise between leadership and development teams to establish lean metrics to consistently track for continuous… Show more Client Delivery – Agile Transformation OfficeCertified Scrum Professional[Pharmacy Benefit.
• Liaise between leadership and development teams to establish lean metrics to consistently track for continuous improvement.
• Facilitate scrum/kanban ceremonies true to their designs to accomplish iterative deployments, scope management, and maintain charter/working agreements.
• Act as a servant-leader & Agile coach to empower teams to practice 12 Agile Principles.

Greater New York City Area

• Working directly with VP Business Services, effectively engaged cross-functional teams for their respective expertise to drive each projects into proper deployments. This was achieved by presenting program-level.
• Gathered business requirements and devised workflow for an automated payment solution for Finance and Claims departments- the solution replaced a highly manual claims payment process and improved payment… Show more
• Gathered business requirements and devised workflow for an automated payment solution for Finance and Claims departments- the solution replaced a highly manual claims payment process and improved payment traceability.
• Coordinated with business community for user acceptance testing and collaborated with training team for user training sessions, documented feedback, and identified feature enhancements. Show less

Greater New York City Area

• Served as a facilitating issue management lead for Production Support Organization, resolving urgent member health and client impacting IT issues.
• Managed a team of 5 coordinators/facilitators and 3 business analysts of the 'Command Center', maintaining daily team cadence. This resulted in a marked improvement in issue life cycle turnover, client abrasion, and.
• Provided training for onboarding resources and enforced the 'never-letting urgency'… Show more
• Provided training for onboarding resources and enforced the 'never-letting urgency' culture of the Command Center taskforce to the team. Show less

Greater New York City Area

• Defined end-to-end project plan for projects up to $3M and controlled all phases from maintaining project scope, estimating cost/schedule, and oversee implementations.
• Captured requirements and defined workflow for Nurse Hotline IVR systems
• Led cross-functional global business team through vendor facing reporting, risk & dependencies management, and addressed end-user training activities and issues.

Greater Boston Area

• Interface directly with national account managers of the ‘Big Four’ cellular giants, 98 percent of projects deliverable were completed within Enterprise cycle time in 2009, greatly exceeding the 90 percent annual goal.
• Coordinate User Acceptance Testing for Sharepoint 'Big Equipment' database migration project.
• Design & facilitated application process improvement and recommended workflow enhancements.
• Authored numerous technical documentations for the in-house CRM tools.

Greater Boston Area