Andrew Johnson Email & Phone Number

Romeoville, Il

Mokena Il

EXPERIENCEMARCH 2018 – JANUARY 2020HELP DESK MANAGER | IT SUPPORT | IT TECHNICIAN, COMPETITIVE SUPPORT OPTIONSManagerial:Manage ticket lifecycle and inventory in KACE, Remedy, and Blue folder environmentsManage and support a national network of techniciansManage repair depotInternal client assets and inventory managementOversee internal and external SLA complianceMonitor contract profitability and generate reportsNegotiate rates and terms with partner companiesTechnical:Maintain and repair computer hardware for retail, medical, and educational environmentsImage, configure, and deploy PCs and laptops for business and educational environmentsManage, configure, and deploy hand held Apple devicesManage and monitor Apple devices via VMware AirWatchPerform depot and field support and repair on laptop, PC, and laser printersPerform Lenovo authorized warranty repairProvide phone support to technicians and end usersImage, configure, and deploy POS PCs and systemsManage deployments of workstations and laptops for schools and businessProcess:Recreated and implemented depot work flowSupport and deploy iPad devices for retail environmentsSource national partners

Tinley Park Il

GENERAL MANAGER | IT Support, ELECTRIC BLUE ENTERTAINMENTInterviewed, hired, and trained employeesSuccessfully managed a diverse staff IT support and computer repair both inside and out of the company Remote and on site diagnostics, repair, and patching of systems Created and developed technical protocols and best practices Maintained and created computer systems and data libraries Deployed new hardware, software, and systemsTrained employees and unskilled users on new hardware, software, and systemsDesigned and created backup systems and redundancy strategies Sale and execution of Disc Jockey servicesNegotiation of service agreements Purchased equipment, materials, and softwareImproved operational efficiency and optimized productivityCreated schedules and assignments for staff Integrated and converted employee feedback from assignments into tangible solutions

Orland Hills Il

Instruction of bass guitar fundamentals, advanced technique, and advanced music theory Development of techniques and teaching strategies.

Tinley Park Il

Instruction of bass guitar fundamentals, advanced technique, and advanced music theory Development of techniques and teaching strategies.Sales of musical equipment, P.A. equipment, and accessories Maintenance and repair of musical and P.A. equipment