Andrew Kindred Email & Phone Number

Washington, Dc, Us

Rockville, Maryland

• For the Substance Abuse and Mental Health Services Administration (SAMHSA) used Lean Six Sigma practices to analyze existing team practices and procedures and then implement changes that increased efficiency and accuracy while reducing project risk. • As Scrum Master, introduced rigor to nascent Agile practices. Standardized estimation, user story authoring, and scrum ceremonies resulting in > 25% efficiency and increased clarity of work definition and process. • Streamlined reporting process cutting production time in half Introduced automated testing to the quality assurance (QA) process reducing testing time from multiple man-days to just 45 minutes while increasing accuracy and detail of the findings. • As Jira administrator, tailored workflows and added automation to increase process efficiency and reduce rework• Interfaced directly with client and conducted / facilitated all Agile ceremonies. Managed work to completion.• Performed functional and regression testing on SAMHSA Drupal solution. • Regularly translated design documents into user stories for development team. • Assisted with surge staffing effort identifying and interviewing candidates

Frederick, Maryland

• Accelerated technician orientation and ramp-up by developing a standardized training program and detailed reference documentation for the sterile processing department. Recommended process improvements to improve technician efficiency. • Used statistical methods to interpret data from off-campus cancer pharmacy processes. Recommended use of dormant automatic ordering system and the hiring of a second full-time technician to decrease pharmacist time spent on non-value-added tasks. • Developed Lean Six Sigma Yellow Belt training materials to conduct training for hospital personnel.

Monrovia, Maryland

• Documented, measured, and analyzed the numerous discrete tasks performed by the business owner throughout the workweek. Identified jobs that could be batched together for efficiency or delegated to part-time employees to free owner to perform more valuable work.• Developed modest marketing plan with associated metrics to measure successfulness of campaigns• Analyzed competitors’ online offerings, performed gap analysis, and provided recommendations for web site modification and implementation of online store

Baltimore, Maryland

• Provided Lean Six Sigma consultation services• Analyzed and optimized temporary product storage utilization, increasing storage area by 38%, resulting in significant product relocation efficiencies that freed staff to work on additional tasks• Identified employee training needs, provided gap analysis and produced exemplar equipment training video• Regularly communicated progress to Tenax management, ensuring team efforts were on target for their needs• Presented findings and recommendations to company president, receiving enthusiastic praise for my efforts

• Developed an eco-friendly shower drain heat exchanger that increased consumer energy savings by 13% - 16%• Performed competitive product analysis, authored requirements, developed CAD model, built and tested physical prototype and refined product design based on prototype test results• Authored detailed report on product research, the ideation process, experimentation, potential monetization of the product and presented product and findings at the university design fair

Monrovia, Maryland

• Provided quality service while building strong customer relationships that resulted in repeat business• Analyzed and upgraded computer systems and instituted a data backup system for disaster recovery