Andrew Knutson, Mba Email & Phone Number

Saint Paul, Mn, Us

United States

Eden Prairie, Minnesota, United States

Eden Prairie, Minnesota

Golden Valley, Mn

● Daily Cash Forecast○ Built a cash forecasting tool with over 90% accuracy○ Created actionable drill downs to drive business results● Orders Pulse Process○ Forecast future orders and automatically load projections into Salesforce.com○ Develop a feedback tool to gather user input for aggregation and management reporting● Data Analytic transformation ○ Teach and train other users on new analytic tools and capabilities within business○ Product owner to integrate additional data into our analytic tools

Minneapolis, Minnesota

● Salesforce.com Support○ Built and managed custom objects, process builders, page layouts, workflows, formulas, and validation rules as required○ Managed security, users, roles, profiles, groups, queues, and sharing rules○ Integrated and connected Salesforce tables to Tableau for creating actionable dashboards● Partner with business leaders to identify areas for improvements and new developments○ Gathered requirements and analysis through business engagement○ Worked with stakeholders to design, document, implement and test programs and processes● Provide day to day support to business users○ Provided data analysis and recommendations for reporting and Business Intelligence○ Managed the day to day salesforce.com operations and application support requests

Golden Valley, Mn

● Honeywell.com / C3 Process○ Worked with management to develop a support process that improved the customer experiences○ Developed and conducted training for new Salesforce.com process between business units● Knowledge Centered Support (KCS)○ Coached and mentored fellow employees to achieve individual goals and knowledge base maturity○ Implemented a methodology to improve customer support using Salesforce.com● Non-Technical Escalations○ De-escalated incidents from internal teams as well as corporate escalations ○ Provided customer service to satisfy customers while maintaining a focus on business goals● Technical Support○ Worked with colleagues and management to identify future process improvements○ Responded to technical escalations and provided direction to colleges

Eden Prairie, Mn

o Demonstrated ability to successfully prioritize and multitask within a data base of over 66,000 carriers• Entered information from set up packets• Analyzed existing entries for potential problems. • Sent contracts to carriers via email or fax• Accepted completed contracts• Processed annual insurance updates• Fielded questions from carrierso Conducted data analysis for invoice problem solving queue • Analyzed invoices• Resolved daily problems as they arose• Reduced queue by over 800 open problems

Winona, Mn

• Worked closely with Winona State Security, local law enforcement, and emergency medical services• Participated in a rotating duty schedule• Enforced University policies.• Prepared reports from incidents within the building• Analyzed trends and patterns in incidents with co-workers• Responsible for 500+ residents of assigned building while on duty• Facilitated with conflict mediation between residents • Mentored six incoming Resident Assistants• Tracked expenses to monitor assigned budget

Twin Cities, Mn

Assisted in record management functionsParticipated in comercial motor vehicle inspections Provided professional customer service to the motoring public Rode along with troopers

Master Of Business Administration (M.B.A.)

Bachelor Of Science (B.S.), Sociology: Criminal Justice

Masters, Computer Science