Andrew Laney, Pmp, Csm Email & Phone Number

Little Rock, Arkansas, United States

Little Rock, Arkansas, United States

Managed the IT development and release strategy of financial product implementations, using hybrid Agile Scrum methodology, to drive customer self-service solutions.▪ Led the IT development project launch of major Next Generation Bank initiatives for credit integration in the Banno web and mobile app allowing one combined customer view of deposits, loans and credit card details.▪ Served as the IT Project Manager for Mobile Remote Deposit improvements implementing automation toincrease customer eligibility and lower fraud risk through vendor integration and data analysis methods.▪ Managed many other project efforts for IT such as PPP (Small Business) loan processing automation, Pricing Tool, and LPL commissions integration.

Little Rock, Ar

Sr IT Project Manager delivering solutions through Agile and Waterfall development delivery. Projects include new product development and improvements across IT, marketing, customer self serve and network engineering. * Led launch projects for Apple Watch Series 3 and Series 4 as Bloomberg stated ‘Verizon saw a monthly subscriber increase of 260,000 during the first quarter of 2018, largely due to an increased number of smart watch activations.’ ‘Verizon 1Q2018 earnings results showed a total of 359,000 subscribers who are using smart watches and other devices during the quarter, making up for the loss of 24,000 phone customers and 75,000 tablet customers. Verizon stock surged as much as 3.6 percent.’* Established new Agile teams and led sponsors & stakeholders through use of Agile practices from idea & story creation through product launch improving time to market and quality* Created IT Network Engineering portfolio program roadmap to increase throughput, communication between IT and Network Eng organizations, and measured results utilizing 2 full time and 2 part time accomplished project managers

Little Rock, Arkansas Area

BSO (Business Services Org) Manager IT directing application teams through daily operations, planning, & development of enhancements and conversions for billing of 12.8 million postpaid wireless customer and additional provisioning support of 1.5 million prepaid and 12.8 postpaid wireless customers. Supervised 20 on-site and telecommuting employees and contractors consisting of software engineers, project management and business analysts. Responsible for application incident and change management using ITIL standards.* Exceeded goals for service level availability (99.98% uptime) through focused operational support of the wireless V2 billing system & provisioning applications while maintaining 24x7 support schedule* Motivated teams for reduced incident ticket backlog through quick internal projects, improved peer review, and development stakeholder input of large development to reduce overall issues post implementation.

Manager IT directing application teams through daily operations, planning, & development of enhancements and conversions for billing of 12.8 million wireless customer and additional provisioning support of 1.5 million prepaid and 12.8 postpaid wireless customers. Supervised 20 on-site and telecommuting employees and contractors consisting of software engineers, project management and business analysts. Responsible for application incident and change management using ITIL standards.* Created process improvements and stability for provisioning application that was viewed negatively to becoming one of the most reliable and error free applications exceeding established (99.98% uptime) service levels reducing customer service call volumes and improving customer satisfaction* Developed improved vendor relationship with Convergys for Activation Manager improving associated costs and development timelines by building internal application development and expertise reducing external costs and improved operations and development support

Little Rock, Arkansas Area

Lead analyst for client server incident resolution through ITIL processes and many small projects initiatives for billing, reporting, and workgroup efficiency improvements; partnered with external client consulting for revenue improvements and development (Centennial Wireless, DiamondCluster, Arthur Andersen)

Little Rock, Arkansas Area

Environment owner responsible for testing environment availability, batch, billing and test scheduling, and incident resolution. Provided review and approval of development entrance and exit criteria for quality assurance.

Ba, Economics

Activities and Societies: Intramural sportsWorked part/full time at Boatman's and Nationsbank while studying full time.

Associate Of Arts, Liberal Arts

Activities and Societies: Intramural sportsWorked part time/full time at Worthen National Bank & First Security Bank while attending.