At Atento, we contribute to the success of companies by guaranteeing the best customer experience. Our Company is the largest provider of customer relationship management and business process outsourcing (CRM/BPO) services in Latin America, and among the top five providers globally. We are also a leading provider of nearshoring CRM/BPO services to companies that carry out their activities in the United States. Since 1999, we have developed our business model in 13 countries where we employ over 150,000 people and serve more than 400 clients. Our clients are mostly leading multinational corporations in sectors such as telecommunications, banking and financial services, health, retail and public administrations, among others. Atento´s shares trade under the symbol ATTO on the New York Stock Exchange (NYSE).

Responsible for identifying major new logo business opportunities and building strategic relationships with potential clients and understand where their needs intersect with our capabilities. Utilizing relationship management skills, outstanding business acumen and technical knowledge, able to uncover opportunities and determine an initial basis of interest. Some responsibilities follow:• Create and develop executive relationships that enable access and a deep understanding of client business needs.• Uncover new client outsourcing sales opportunities within the industry vertical.• Lead a dynamic team of subject matter experts through the sales process, collaborating with this diverse group to design all solution elements including training, HR, implementation, IT, and operations.• Sell a wide breadth of services by collaborating with Professional Services organization to identify and help solve specific client business problems.• Analyze a client’s business needs to customize offerings to meet those needs including innovative outsourcing service approaches and an ROI/cost benefit analysis.• Navigate internally to understand business plans and service capabilities in order to be aware of how they could serve a prospective customer.

Responsible for identifying major new logo business opportunities and building strategic relationships with potential clients and understand where their needs intersect with our capabilities. Utilizing relationship management skills, outstanding business acumen and technical knowledge, able to uncover opportunities and determine an initial basis of interest. Some responsibilities follow:• Create and develop executive relationships that enable access and a deep understanding of client business needs.• Uncover new client outsourcing sales opportunities within the industry vertical.• Lead a dynamic team of subject matter experts through the sales process, collaborating with this diverse group to design all solution elements including training, HR, implementation, IT, and operations.• Sell a wide breadth of services by collaborating with Professional Services organization to identify and help solve specific client business problems.• Analyze a client’s business needs to customize offerings to meet those needs including innovative outsourcing service approaches and an ROI/cost benefit analysis.• Navigate internally to understand business plans and service capabilities in order to be aware of how they could serve a prospective customer.

Responsible for identifying major new logo business opportunities. Able to build strategic relationships with potential customers/ partners and understand where their needs intersect with our capabilities. Utilizing relationship management skills, outstanding business acumen and technical knowledge, able to uncover opportunities and determine an initial basis of interest. Some responsibilities follow: • Create and develop executive relationships that enable access and a deep understanding of client business needs. • Uncover new client outsourcing sales opportunities within the industry vertical. • Sell a wide breadth of services by collaborating with Professional Services organization to identify and help solve specific client business problems. • Analyze a client’s business needs to customize offerings to meet those needs including innovative outsourcing service approaches and an ROI/cost benefit analysis. • Lead a dynamic team of subject matter experts through the sales process, collaborating with this diverse group to design all solution elements including training, HR, implementation, IT, and operations. • Navigate internally to understand business plans and service capabilities in order to be aware of how they could serve a prospective customer.

Initiate discussions with prospects & clients around customer care, tech support, sales & collections across the full life-cycle of customer interactions via telephone, email, online & direct mail.•Drive new business opportunities •Participate actively in existing client relationship management meetings•Marketplace research and competitive analysis for clients to provide an understanding of industry trends which directly result in new revenue opportunities•Serve as the single point of contact for clients and prospects during the lead development/fostering stages•Actively drive coordination of inside sales strategies during the company transition by bringing the team together over weekly strategy sessions to discuss success stories & obstacles.•Facilitate project management collaboration across internal teams as a point of contact on opportunities for all appropriate subject matter experts including marketing, sales and operations.•Produce internal training references for sales team on subjects such as Salesforce.com technical guides.

Responsible for connecting with existing and potential customers while working hard to connect people to products and services they want, determining the customer’s needs, being able to recognize opportunities to make a sale, as well as:• Maintain client product knowledge and develop assigned staff to achieve individual, company and client goals• Generate revenue increases for healthcare accounts using the sales motion continuum• Well versed in the following sales tactics: needs based questioning, loss statements, open-ended questioning, key & pivot, net promoter question, promoting value• Manage training regimen for junior sales associates

Conducted more than 200 missions in Iraq over two years as Combat Medic for platoon of 50 soldiers, including personnel security missions, convoy security, census for lower portion of Iraq, training Iraqi Marines, & running a medical clinic for Iraqi prison guards. Instructed over 1000 hours of Combat Lifesaver Course.Honor Graduate or Commandant's Award at every military school attended.As a Medical Platoon Sergeant and Squadron Aid Station NCOIC was responsible for accountability, training, morale and welfare for 25 Combat Medics, the maintenance of medical supplies valued over $1,000,000, as well as Combat Life Saver training & vaccinations for 250 Soldiers.