• Accounts receivable collections company with emphasis in healthcare, government, and SME’s.• Processing payments for 10th highest volume client along with daily, monthly, and weekly clients.• Utilized SAP, FACS, OnBase and other TSI invoice systems to extract data ensuring accounts are balanced, ready to processed, and correctly processed on time for payment.• Responsible for creating daily payment proposals and ad hoc requests.• Processed special invoice and payment requests for various clients meeting all deadlines• Critical in the implementation of new office responsibilities: new clients, checks, and mail.• Created SAP and ACH forms for new direct deposit clients.• Processed debtor, client, legal, and Fedex checks while establishing a procedure for processing returned checks.• Handled increasing responsibilities to aide senior employees with the acquisition of new customers, procedures, and branch responsibilities

Dual role position including onsite management of AMS’ largest client and operational management of 11 pool facilities and 109 lifeguards.• Operations management of +$15 million in community assets.• Increased patron satisfaction by achieving 100% availability of client assets every year due to operational performance. Zero employee related shutdowns.• Effectively resolved human resources and scheduling issues, and managed company expenses through a reduction in person-hours. Streamlined opening/closing processes to reduce expenses. • Led a team of local and remote lifeguards to provide impeccable customer service, while maintaining the highest safety standards.• Led the lifeguard certification course multiple times a year, including CPR, first-aid, above water and submerged rescue techniques, extraction techniques, and spinal injuries.• Conducted on-site CPR, first-aid, and water extraction safety audits.