Andrew Lowry Email & Phone Number

Converse, Tx, Us

San Antonio, Texas Metropolitan Area

-Prioritize customer education to increase sales and ensure an ESQi Customer Satisfaction score above corporate average. Assist customers as they navigate the vehicle insurance claim and rental process.-Train, mentor, develop, and supervise employees.-Document and file quality claims on damaged fleet vehicles.-Creatively extract and analyze data to solve problems as they arise in accordance with company policy.-Track and analyze key performance indicators of employees, self, branch, area, region, and group.-Oversee asset management to continuously improve efficiencies, reduce costs, grow the rental fleet, and increase branch revenue. -Monitor dispatch, routing, and vehicle acquisition and disposal. Ensure fleet meets compliance requirements.-Assist with daily branch operations, including general office responsibilities, review employee scheduling, customer acquisition, billing, financial analysis and reporting, asset recovery, and business development.-Underwrite clients to aid in risk management. -Received the Enterprise Elite award four times for placement in the top 10% of Texas-based employees on the Enterprise Balanced Matrix.

San Antonio, Texas Metropolitan Area

San Antonio, Texas Metropolitan Area

Redmond, Washington, United States

-Process Return to Vendor parts using Non-Conformance Material Reports and Return Material Authorizations from the suppliers.-Utilize QAD Enterprise Resource Planning (ERP) and QCBD software.-Contact suppliers with past due, open purchase orders for updates.

Everett, Washington, United States

-Installed parts per engineering specifications and drawing blueprints, developed workable solutions when problems arose. Inspected complete work for accuracy.-Used only certified tools and products. Confirmed tools used were congruent with certified specifications by recording applicable data.-Earned and maintained needed certifications for general aircraft maintenance and part installation. -Worked independently or with a team to accomplish the assigned task with excellence. -Communicated essential information between different levels of management, leads and co-workers daily. -Used Lean Six Sigma practices to eliminate waste.

Redmond, Washington, United States

-Maintained non-CDL DOT Card and operated a 16,000-pound freightliner van.-Evaluated the day’s delivery route to determine how best to load and sort packages, ensuring optimal utilization of time and fuel.-Delivered 120-170 packages per day, with excellent customer service.-Assessed equipment for optimal functioning and completed basic maintenance as needed.-Managed 8-10 drivers. Evaluated daily delivery quota to assign drivers to trucks and routes, assessed individual workloads and redistributed assignments as needed. -Efficiently addressed problems as they arose, ensuring staff felt supported and well-equipped in their work.

Bothell, Washington, United States

-Led teams of 2-5 associates to accomplish special daily and weekly projects.-Audited inventory, restocked shelves, and rotated stock. Found misplaced merchandise, resulting in thousands of dollars of profit for the company. Adjusted inventory system levels to reflect actual on-hand count.-Licensed to operate store’s sit-down forklift, reach truck forklift, electric pallet jack, order picker, pacer, and Ballymore lift. Trained as a cashier. -Sought out training for multiple departments to better serve customers, help coworkers, and move toward a future management position.-Collaborated with other departments and vendors when appropriate to ensure clients’ needs were met.-Received Homer Award for excellent customer service.

- Mentored, performed evaluations, and oversaw recruits through the onboarding process. - Trained the Department’s 40 EMTs and conducted routine certification audits.

- Served as the lead EMT on more than 2,000 medical and trauma calls.- Coordinated between dispatch, fire chiefs, the Department of Transportation, utility companies, law enforcement, the receiving hospital, and medical control to effectively manage emergency situations.- Coordinated and participated in community awareness and relations events. Provided relevant education to the public in an engaging, easy-to-understand manner.- Conducted routine maintenance of department vehicles.- Completed HAZMAT Awareness and Swiftwater Awareness training. Maintained several required certifications and licenses.- Inventoried apparatus, rotated stock, and recycled expired equipment for Department training opportunities.- Completed daily shift reports, incident reports, medical reports, and accident reports in accordance with department standards. Led incident debriefings and audited crew reports.- Elected treasurer of the volunteer association for 5+ years. Conducted audits, provided monthly reports to the Association on status of funds, established a Department college scholarship fund, assisted in fundraising events, received donations, and dispersed funds.

- Completed daily warehouse runs with assorted stops as needed to both customers and various suppliers.- Licensed to operate forklift and fabricate hydraulic hoses. Trained as a cashier.