Andrew Mccarroll Email & Phone Number

County Dublin, Ireland

• Management of PCI Level 1-3 Customer Portfolio • Management of customer relations and plans to ensure annual validations • Reporting compliance status to the Schemes• Product Support

• Maintain and manage the PCI staging site including creating and quality checking batches for all billing and communications sent to merchants.• Test the PCI portal, report any errors and create a detailed documentation of usability and any issues that may occur.• Create and update all user guides and training manuals with relation to the PCI Staging and PCI portal.• Process any change requests, waivers and amendments that are requested in relation to PCI billing.• Creating and following up all PCI related cases for AIBMS clients along with resolving any high end or escalated complaints from both Sysnet and AIBMS.• Provide detailed daily, weekly and monthly progress and finance reports for multiple departments along with providing projection reports for senior management. • Create and process all correspondence to new and existing PCI merchants as well as monitoring and creating content for merchant communications throughout all mediums (phone, letter, e-mail) along with face to face presentations.

• Maintain and manage the PCI staging site including creating and quality checking batches for all billing and communications sent to merchants.• Test the PCI portal, report any errors and create a detailed documentation of usability and any issues that may occur.• Create and update all user guides and training manuals with relation to the PCI Staging and PCI portal.• Process any change requests, waivers and amendments that are requested in relation to PCI billing.• Creating and following up all PCI related cases for AIBMS clients along with resolving any high end or escalated complaints from both Sysnet and AIBMS.• Provide detailed daily, weekly and monthly progress and finance reports for multiple departments along with providing projection reports for senior management. • Create and process all correspondence to new and existing PCI merchants as well as monitoring and creating content for merchant communications throughout all mediums (phone, letter, e-mail) along with face to face presentations.

• Working with solicitors in relation to tracking and validation of title deeds.• Locating and organising of the banks title deeds.• Working with Debt management fraud operations in relation to client mortgages and solicitors undertakings.• Working to ensure charges are present on high arrears accounts and liaising with panel solicitors in relation to same.• I have also worked on various projects and presentations within the DMC which resulted in me earning the employee of the month and also the Ulster Bank Employee of the quarter which was the first time this honour was ever awarded to a non permanent member of staff

• Process all new incoming fax and phone orders from vendors for all of Australia• Liaise with Territory Reps to organise promotions and customer inquires• Territory manager for Western Australia, being the contact point for all pharmacy's in that area with relation to any problems or inquires they might have• Creating promotional flyers on word and power-point and organising them to be sent out to the clients through fax houses, Phone and E-mail• Providing daily, weekly and monthly reports for the various department and product managers• Running the weekly updates meeting, providing sales charts and projected sales figures, Fielding questions and inquiries from the product managers and department heads.• Liaising with wholesalers with regards to product orders and information for clients, Weekly phone conferences with wholesales to discuss upcoming promotions and to insure efficiency and quality control for our client

Sydney, Australia

• Assess all housing applications for the Housing Register and Priority Housing• Interview clients and provide them with suitable housing options• Liaise with various support groups (SVP Homeless shelters, Doctors)• Match and allocate appropriate properties to eligible applicants• Assess household income determine rent and other charges and process applications for rental subsides• Manage client expectations and apply discretion in dealing with sensitive issues and environments• Knowledge and commitment to equal employment opportunity principles and practices, Occupational health and safety and rehabilitation, cultural diversity and ethnic practices

Sandyford

• This position required me to be confident with both basic and complex EAOrders such as CPS’s and credit/rebills.• Queries: liaising with Customer Care and the Invalids Teams for example to answer customer questions and to fix errors• Quality requirements: I audit the work of others on a daily basis. I have also been involved with quality auditing.• Training new joiners on both ESA Fees and on Orders• Working fast and accurately under pressure• Working well with other team members• Liaising with different teams and individuals from both Accenture and Microsoft• Knowledge and competency with various computer programs and processes both of a general nature and those specific to our licensing team• Prioritise different tasks and in so doing ensuring all necessary work is done both efficiently and effectively in a prompt manner